The customer service rep, Amy, was inconsiderate to our needs in understanding that a bag we were missing and left in our room had items in it that valued over $600. She did not want to go out of her way to satisfy and help a very distressed customer. Amy made it very clear she was not willing to help... More

This is sub-par for Hyatt standards. The staff is friendly, but not very informative. They have no clue about the area and what was available. One of the valet's, looked like he was 18-20, was quite a pompous know-it-all. We stayed 2 nights for a family get together. The room size was fine, the housekeeper had left a sponge in... More

Stayed at the Hyatt Cincinnati for the National Genealogical Society Family History Conference from May 8, 2012 to May 12, 2012, the hotel was ok. The room was a great size. When we got to the room the bathroom was dirty, but the desk immediately sent housekeeping up to clean the bathroom. The hotel in conveniently located acroos from the... More

I stayed at the Hyatt on business with a group of about 12 people for a conference. I would not call it a business friendly hotel. The staff were all very nice, friendly, and polite. The location was great. However the quality of the amenities and service was frustrating. 1. There is no phone on the desk. I could not... More

My husband and I stayed at the Hyatt Regency for a few nights mid-week while he was in Cincinnati on business. We used priceline to book the hotel - choosing a 4 star hotel. This is not even close to a 4-star hotel. The room was very damp, the bathroom door came about an inch from hitting the toilet and... More

Have stayed here many times. Always a great experience. Located right downtown and within walking distance to restaurants and sport venues. A great value for all that you get. The staff is very friendly and helpful. Will always stay here when I visit Cincinnatti. More

We had a girls weekend in Cincinnati for the Cincinnati Flying Pig Marathon and booked severeal rooms at the Hyatt. This Hyatt was recommended on the Cincinnati Flying Pig website so we thought they would be prepared for the number of attendees since there were many people in town for the events (about 30,000 from what I heard). We arrived... More

I stayed in the Hyatt Regency Cincinnati on my way up to Pittsburgh from Atlanta, over one weeknight, in a standard king room pricelined for $80. Typical weekday rates look to be around the 150s, with Friday and weekend rates actually decreasing to the 100s at the time of this review. This really tells the whole story of this hotel,... More

The first thing I'll say is the hotel has a right to dispute this review and make their own rebuttal statement. I dare them to try. They have no case. What they did was inexcusable and they are lucky I did not pursue this further. My reservation was for two nights and for a king sized bed. When I checked... More