I booked a room on hotels.com for dirt cheap (I'm talking hostel prices) and must have smiled upon by the hotel gods because I was upgraded to a fabulous 1 bedroom with a full kitchen, huge deck and lovely bathroom. The best part was that there was a washer/dryer in the unit (what!!) so I could clean all my stinky... More

Friendly staff, lovely unit with good bedrooms, we used the family unit with 2 bedrooms. Only stayed one night but another time we would like to stay longer. In summer would have used the pool. Felt welcomed and enjoyed our brief stay. Need a car to get to town.

We are members of the Accor Holiday club.. We stayed in one of the 2 bedroom apartments.. Plenty of room, clean, loved the gas fire place for ambience on the few cold nights we encountered. Few small cosmetic issues but overall very happy... I had read all the reviews and was dreading staying here.. I am happy to say we... More

Stayed here and a part of a much looked forward family holiday and it just became a comedy of unbelievable happenings. The heater in one bedroom was not working. Housekeeping gave a good service got a radaint bar heater with fan. Unfortunately they plugged it in right by the bed - we tried to ask for an extension chord but... More

After experiencing very good and well priced accommodation in Queenstown, we were extremely disappointed with this "resort". From the unwelcoming and disinterested staff at reception to the very basic and mostly empty "buffet breakfast" we were happy that we had only decided on one night there. They didn't seem to be very busy, however, on arrival at our two bedroom... More

We stayed here as a group and were given rooms quite a walk away from the reception, dining and loungebar area. They were tiny units, hardly enough room to move around. The dinner had been pre-booked for three courses but only two were provided. The breakfast was greazy and it ran out. When we asked for more to be brought... More

I had visited this hotel as few years ago, possibly before the current management had taken over and it was a lovely place to stay, friendly staff, lovely food and just a relaxing holiday. Well I cannot say that this time, it was diabolical, I would not be surprised if the hotel is just about to close, they are obviously... More

Business travel means the little things really make the difference. A free upgrade to a beautiful one bedroom apartment was a nice surprise. Full kitchen with an almost full size fridge was fantastic and a huge bed was a nice addition. Huge bath and in room washer and dryer also great. Looking forward to my next stay.

I've had to postpone/delay a holiday to NZ more than a few weeks in advance due to change in jobs. This is the only hotel I've ever encountered that has a no refund policy on cancellations with advance warning & I will contest this with my CC.