On arrival at the hotel and checking in I quickly realised that the Reception staff were in need of a Customer Service Course, I have never met such rude, unapproachable and unhelpful receptionists in all my years of travel AND the season has only just started.... goodness knows what they will be like by September!!!!!! Myself and 2 friends did... More

I didn't read any of the reviews before we went on holiday and now I have read the negative ones I can't believe I am reading about the same place! We had a lovely holiday in Santa Susanna and the hotel was lovely, it was very clean, the staff were friendly-none of them were rude, the food was excellent. The... More

This is a hotel, I am never returning to! I have travelled a lot with my family, we mostly stay at 3 star hotels so we thought this place would be just fine. But we were very disappointed... The staff in the reception weren't very nice, hardly ever smiled and sometimes came off as a bit arrogant. Well, we thought,... More

just got back from 7 nights at the riviera hotel in my opinion the worst hotel i have stayed in the food was cold and of poor quality infact a lot of the time i wasnt even sure what it was the entertainment was none existent thank god for the hotel next door which had shows on most nights which... More

This is a lovely hotel situated in an ideal position in Santa Sussana with Malgrat de Mar within a few hundred yards walking distance.I have rated it a three star as although it is an ideal position close to the beach,bars,restaurants and shops,the food left a lot to be desired. We always go with an open mind when we book... More

I would only recommend this hotel as a bed and breakfast and advise that people look at kings bar next door for the breakfast, the food in the hotel was disgusting very poor quality and most hot dishes where actually cold, staff rather ignorant apart from very helpful cleaning staff who kept rooms as clean as the could possibly do

Excelllent food choice and quality and polite helpful staff. unfortunately at night it has a hotel some 50 yards away that has entertainment on every night from 8pm until midnight and it is noisy.IF you have a room facing the swimming pool you will be able to watch the entertainment. There is also a night club about the same distance... More

Having read lots of reviews for this hotel I was under no illusions regarding what to expect. I had been to Santa Susanna in 1970 when there were just a couple of hotels; I had stayed at the Reymar just down the road and that was ok. The Riviera is a low cost hotel and for the price they do... More

I stayed here for a few days in july, on arriving i shared a joke with the receptionist who seemed pleasent enough, but when asked for my transfer coach time i was given incorrect time twice which led to me missing coach and paying 60 euro for taxi to girona (not happy) have contacted hotel and shuttle direct (poor service... More