As nutty as it sound the Heritage reminded us SO much of the hotel in the Kubrick film, ‘The Shining’.It's old, it’s in an Alpine town, it's kind of grand (but should be grander!) and the upstairs hallways have crazy carpet . It’s the kind of place that has so many hotel miles under its belt that wandering around after...
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Dear Drew1976
Thank you for taking the time to post your feedback. We are actually planning a major upgrade of our reception and lobby area in August which will provide a feeling of grandness as you mention, in addition to which we also have plans for some of our other public areas.
With regard to the swimming unfortunately it is...
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We got a free upgrade by "liking" the hotel on Facebook - and one main meal free in the restaurant when we bought another main.
Happy Hour is 5-6 pm, with half price drinks by the open fire. Make sure you ask about the free canapes because they don't offer them unless you ask. Restaurant food "ok" but nothing to...
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Amazing location, excellent staff went out of their way to make our stay comfortable
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Spent 2 nights here as part our Honeymoon trip. Lovely grounds with friendly staff. Excellent dinner at the resturant and very close to the Hot pools (walking distance). Would stay here again when we return to Hanmer Springs.
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A good sized conference room in an excellent location helped make this a great conference. We were here with 80 people from work for 4 days. The food is good and there is plenty to do around town. The grounds of the hotel are lovely.
Nothing is too hard for the conference staff. They have some really good ideas and...
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My Family and friends stayed here Labour Weekend 2011.It was my Daughters 18th on the Friday we arrived.Booked a chalet which is a 3 minute walk from main hotel and this was clean and tidy with firewood ready for a cosy fire.Because of the numbers of our party also had 2 rooms in the main hotel complex these were also...
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The building is beautiful, staff friendly and polite. Room was tastefully decorated, bed very comfy and the room was a good size. Bathroom was huge but lacked anywhere to put anything.
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We stayed at a garden queen bed room for 2 nights. The room was big and lovely and the service was excellent. The reception staff who checked us into our room even ran across the hotel to turn on our garden lights and heater before we got to the room! He even suggested that we may like to swap to...
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My husband and I stayed at The Heritage to celebrate our wedding anniversary, he had proposed there 2 years prior so thought it would be a nice treat. The front desk clerk was rude and blunt, not a great start. We had an Entertainment Book voucher which entitled us to a half price room (although it was still $140 per...
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Dear 2Lillies,
Thank you for taking the time to post your feedback. I am very disappointed to hear about the greeting you received on arrival and apologise sincerely. If you are aware of the reception clerks name, it would be most appreciated if you could drop me a line with it on the below email address to enable me to...
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I was very excited to try out the Heratige Hotel as it had always looked like the place to stay in Hanmer. The gardens were beautiful and the grash lush, however the pool and spa were shut despite it being a stunning day in early April. All the more reason to go to the hot pools I guess. Our room...
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Dear Louie255118,
Thank you for taking the time to post your feedback regarding your recent stay with us.
I am pleased to hear that you enjoyed our gardens and grounds, our swimming pool is actually unheated and only operational during the summer months. Although we have had some lovely warm days recently we have also had some very cool days...
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