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Iberostar Ensenachos All-inclusive Resort Reviews, Cayo Ensenachos

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Iberostar Ensenachos

5.0 of 5
52,700 Villa Clara, Cuba (Formerly Royal Hideaway Ensenachos)
Hotel amenities
Iberostar Ensenachos
3,943 traveller photos
Ranked #1 of 1 hotels in Cayo Ensenachos
4.0 of 5 stars 1971 Reviews
“Second stay and certainly not our last!”
18 May 2013 -
KDP_Hfx
“Good 4 Star for Couples”
17 May 2013 -
SteveCDN
 
 
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1,971 reviews from our community

Traveller rating
    987
    605
    238
    98
    43
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Families
386
 
Couples
1237
 
Solo
22
 
Business
5
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Halifax
Senior Contributor
41 reviews 41 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
72 helpful votes 72 helpful votes
“Second stay and certainly not our last!”
4 of 5 stars Reviewed 18 May 2013 NEW

Just returned from our second stay at the Iberostar Esenachos. We stayed in Nov. '11, when Iberostar was just in the process of taking the resort over and making major changes and additions. The new additions include opening the Megano Beach, including the beach grill, beach bar and washrooms. None of this was there a year and a half ago!... More

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Vancouver
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
21 helpful votes 21 helpful votes
“Good 4 Star for Couples”
4 of 5 stars Reviewed 17 May 2013 NEW

My friend and I shared a room in the SPA section May 9-16, 2013. About a week before we went, I emailed and asked for a quiet room with 2 beds on the second floor and we got exactly that. Room 2122 is a great location - it is between the main building and the adult pool. The room was... More

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Thornhill
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Beautiful....but”
3 of 5 stars Reviewed 17 May 2013 NEW

My wife and I stayed at this beautiful resort from May 3 -10 this year. The hotel grounds are full of lush tropical plants, trees and flowering shrubs. The two beaches and shallow clear water are probably the best we have ever seen. The Spa Suites pool is large and beautiful. The entertainment was surprisingly good! The staff do a... More

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Brenda C, General Manager at Iberostar Ensenachos, responded to this review
17 May 2013

Dear Ericmyles, First of all I would like to thank you for taking the time for writing to us about your experience at the Iberostar Ensenachos. I am very sorry if this experience did not match your expectations and by the fact you have not been satisfied with your stay at our hotel. I have read your comments and we... More

Ottawa, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“All Around Great Vacation”
4 of 5 stars Reviewed 16 May 2013 NEW

We traveled to this hotel on the March 2013 winter break and had a lovely relaxing stay. I recommend this hotel. The rooms were clean, the food was good (for Cuba) and the beach was fabulous. Most staff were very helpful - especially Tatiana at the pool bar. The front desk staff were a little surly and surprisingly, their English... More

Was this review helpful? Yes 2
Brenda C, General Manager at Iberostar Ensenachos, responded to this review
17 May 2013

Dear Sue L, First of all we would like to thank you for choosing Iberostar Ensenachos for your so valuable vacations. Thank you very much for your good comments and reviews about the hotel, staff and services, opinions like yours are very important to keep working every day to exceed the expectations of our customers and achieve ever greater improvement... More

Vaughan, Ontario, Canada
1 review
11 helpful votes 11 helpful votes
“It was an great experience....until the last day!”
3 of 5 stars Reviewed 15 May 2013 NEW

We travelled to this property with family April 21-28th. It was a great experience for the most part. We were very impressed with the beach. I've been to many gorgeous places in the Caribbean (i.e. Antigua, Barbados, Turks & Caicos, etc) and this beach was right up there. It was a very nice beach, but be prepared to get your... More

Was this review helpful? Yes 11
Brenda C, General Manager at Iberostar Ensenachos, responded to this review
17 May 2013

Dear Irena D, First of all we would like to thank you for choosing Iberostar Ensenachos for your so valuable vacations. Thank you very much for your comments and reviews about the hotel, staff and services, opinions like yours are very important to keep working every day to exceed the expectations of our customers and achieve ever greater improvement of... More

Toronto
1 review
3 helpful votes 3 helpful votes
“Amazing vacation.. we will be back soon”
5 of 5 stars Reviewed 15 May 2013 NEW

We stayed May 4th- May 11th at Family section with our 5 years old daughter. What a beautiful place!! We are usually staying at Iberostar in our vacation, but Iberostar Ensenachos is by far the best vacation we had. The grounds are very well kept and breathtaking, the beaches are the nicest we have seen, water is calm, shallow and... More

Was this review helpful? Yes 3
Brenda C, General Manager at Iberostar Ensenachos, responded to this review
17 May 2013

Dear Daniela D, On a behalf of the staff and management here at Iberostar Ensenachos we would like to thank you for your nice review. We all are hardworking people always seeking the best for all our clients. Should you choose our hotel, or some other Iberostar Hotels, for your next vacation, please do not hesitate to contact us. Wish... More

Rotterdam
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
6 helpful votes 6 helpful votes
“Nice beach but lack of service”
3 of 5 stars Reviewed 15 May 2013 NEW

The hotel staff is not very adapted to the service industry. Many, but fortunately not all, are not interested in their guests but only in protocol and tips. The maintenance is not whst you might expect for this kind of hotel but ccording to Cuban standards it is OK. We stayed in the villa section and that was very nice... More

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Brenda C, General Manager at Iberostar Ensenachos, responded to this review
17 May 2013

Dear atalanta_visitor, On a behalf of the staff and management here at Iberostar Ensenachos we would like to thank you for your review. However, we feel sorry that our hotel could not fulfilled your expectation. We assure you that improvement, in all our services are an ongoing process and our priority is guest satisfaction. We are waintin to arrive more... More

london, ontario
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
“my first 5* hotel and i didnt like it”
3 of 5 stars Reviewed 15 May 2013 NEW

Yes yes i know Iberostar bought this property like this but read the whole story. So far we visited arenas blancas,varadero, decameron salinidas,san salvador, dreams,punta cana, ocean coral and turquesa,riviera maya and have to say overall this 5* property was the worst. Yes beaches are amazing. Probably the best we have ever seen (close only Oriental in St.Martin) but with... More

Was this review helpful? Yes 2
Brenda C, General Manager at Iberostar Ensenachos, responded to this review
17 May 2013

Dear vovuysa, We would like to thank you for taking your time to express your opinions and thank you for letting us know. Our clients’ comments are very important to us and we sincerely value them. They will assist us in better serving our guests in the future. I will make sure that this comments get all the departments at... More

Mount Forest, Canada
1 review
3 helpful votes 3 helpful votes
“absolutely amazing :)”
5 of 5 stars Reviewed 14 May 2013 NEW

just returned on May 9th/2013. we stayed in the grand village suites. two adults, 2 kids (ages 14 and 17.) *if you are contemplating paying extra to stay in the grand village area please note that it is WELL worth the money - best beach, and you can have breakfast and lunch in the colonial restaurant - as well as... More

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Was this review helpful? Yes 3
Brenda C, General Manager at Iberostar Ensenachos, responded to this review
17 May 2013

Dear Linda V, All the staff and Management team at Iberostar Ensenachos wants to thank you for sharing your comments and experience with us and other readers on behalf our Grand Village. We are glad to know that you were able to enjoy our services, specially the staff and the beach. I will forward your review to all our Head... More

ontario
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
18 helpful votes 18 helpful votes
“Another great Cuban vacation”
5 of 5 stars Reviewed 12 May 2013 NEW

Travelled with friends April 2013. This is our 6th time to Cuba and 2nd to Cayo Santa Maria – Memories Azul (spring 2012). Had read many reviews about this resort and also have travelled to many All Inclusive resorts. Specific to Cuba, have visited Cayo Coco, Holguin, Varadero and Cayo Santa Maria. Emailed the resort prior to our arrival specifically... More

Was this review helpful? Yes 4
Brenda C, General Manager at Iberostar Ensenachos, responded to this review
17 May 2013

Dear Operation8, On behalf of all our staff at Iberostar Ensenachos we would like to thank you and your family for choosing our hotel for your vacations. We are glad to know that we were able to make your days with us wonderful. I will forward your review to lisbeth, Pavel, Magdie,l Yunior and Eraicy., they will be happy to... More

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Hotel Summarization (Beta)

What travellers say

  • “MEGANO BEACH” (53)
  • “Very good” (52)
  • “Lobby bar” (42)
  • “Golf cart” (29)
  • “Spa Section” (23)
  • “Seafood restaurant” (14)
  • “Low season” (14)
  • “Room service” (11)
  • “Star resort” (10)
  • “Royal Hideaway” (8)

What travellers search

  • stefano baratelli email

Additional Information about Iberostar Ensenachos

Address: 52,700 Villa Clara, Cuba (Formerly Royal Hideaway Ensenachos)
Region: Caribbean > Cuba > Cayo Ensenachos
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Breakfast Free Parking Children Activities Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Cayo Ensenachos
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Located on the impressive Cayo Ensenachos, Cayo Ensenachos brings all the Cuban flavour to some of the most exclusive Caribbean beaches. Holidays in Cayo Ensenachos are always great. The area features two exclusive, beautiful and quite unknown beaches. Kilometres of golden sand waiting for you and facing the turquoise-shaded ocean. Two of the beaches are bound to captivate you: Megano and Ensenachos. The heavenly beaches and the luxury hotels and resorts in Cayo Ensenachos, offer anything you might think of. Rest is only one of the attractions you'll enjoy if you spend your holidays in Cayo Ensenachos, one of Cuba's most exclusive destinations. ... more   less 
Also Known As:
Iberostar Ensenachos Hotel Cayo Ensenachos
Iberostar Ensenachos Hotel
Occidental Royal Hideaway Ensenachos Cayo
Royal Hideaway Ensenachos
Occidental Royal Hideaway Ensenachos Hotel

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Iberostar Ensenachos
52,700 Villa Clara Cuba
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