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Thatched Cottage

Thatched Cottage, Shepton Mallet BA4 5QF, England
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Thatched Cottage
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93 reviews from our community

    Trip type
Traveller rating
    40
    28
    12
    5
    8
Date Rating
Dublin, Ireland
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 12 April 2013

This is a lovely hotel with great staff. The character of the building itself is great and gives the whole place a homely atmosphere. Sitting in front of the fire relaxing after a long visiting Longleat Safari Park was a lovely end to a great day. The location is good for visiting Longleat, Stonehenge, Bath, Glastonbury etc but unfortunately the... More

Was this review helpful? Yes 1
Maidstone, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 8 April 2013

Spent one night at Thatched Cottage. As the name suggests, it was a lovely old picturesque building with thatched roof and lots of beams and lovely period features. Room wasn't enormous but this was more than made up for by how gorgeous it was and the view over a river. Ate in the restaurant, had a really lovely meal and... More

Was this review helpful? Yes 1
meillamca, Owner at Thatched Cottage, responded to this review
8 April 2013

I'm very glad you enjoyed your stay with us and thank you for your feedback, to further improve customer experiences we are installing brand new beds this week and are still rolling out our refurbishment programme on the remaining rooms. Our chef's are really working hard to provide a comprehensive and interesting menu and I will pass on your comments... More

Shepton Mallet, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 7 April 2013

I organised a function at the Thatch and we stayed in the executive room. All round it was a great event, with helpful staff and a great attention to detail. The Executive Room has just been refurbished and is well worth a visit. The venue for a function works very well and I would recommend for a small function with... More

Was this review helpful? Yes 1
meillamca, Owner at Thatched Cottage, responded to this review
8 April 2013

Thank you for your feedback and we are so glad you enjoyed your function and the room, it was a real pleasure for us to host for you, Chris, Claire and the team. More

Bristol, United Kingdom
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 6 April 2013

Spacious comfortable accommodation, all round a lovely room. There was something in the public spaces that I couldn't quite put my finger on though. It felt like something a bit angry was bubbling under behind the scenes which didn't make for a great atmosphere. I didn't get to explore further though, dogs weren't allowed in the bar and my mate... More

Was this review helpful? Yes 1
meillamca, Owner at Thatched Cottage, responded to this review
8 April 2013

I'm very sorry you felt that an undertone of atmosphere was present during your visit to the public area, as you can see from our previous reviews our team are usually warm and welcoming, I shall look into this matter as a point of urgency to determine what, if any issues maybe present. Unfortunately we dont allow dogs in the... More

Salisbury, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 10 March 2013

We had an early Mothers day lunch at their restaurant, and received a warm welcome from the moment we entered. The food was very good quality and I can heartily recommend their specials. Everything was home cooked. Even our18 month old thought the food was excellent (and they were more than happy to modify the meals for his requests). The... More

Was this review helpful? Yes 1
meillamca, Owner at Thatched Cottage, responded to this review
8 April 2013

I'm so glad you and your family enjoyed your meal and I will pass on your comments to the team - Thank you More

Norfolk
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 7 March 2013

This is my third stay here but the last time was four years ago and the service was much better previously. Staff were all very friendly and room was comfortable but very noisy, hot, dripping shower and no promised toiletries despite asking after the first night. Breakfast was good but we also had dinner, mine was fine but there were... More

Was this review helpful? Yes 1
meillamca, Owner at Thatched Cottage, responded to this review
8 April 2013

Thank you for your feedback, I can only apologies for the lack of toiletries on this occasion and will personally look into the reasons why you were not furnished with them when requested. I have investigated the shower and found that the dripping stops if the tap is fully closed, however I have replaced the washer in the mixer to... More

bristol
Top Contributor
58 reviews 58 reviews
17 hotel reviews
Reviews in 37 cities Reviews in 37 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 6 March 2013

We went there last June with friends for a birthday celebration and had really good fish and chips. We returned last Sunday with the same friends for Sunday lunch. It's probably the best Sunday roast we have ever experienced. Really tender and succulent pork, beef and lamb with rosemary. The meal came out with roast potatoes, yorkshire pudding, braised red... More

Was this review helpful? Yes 1
England
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 March 2013

Stayed here for 1 night on my birthday in March 2013 as it was recommended to us. On arrival we had to check in at the bar, there was not a separate reception area which seemed odd, and we had to wait with people being served drinks to be checked in. A very friendly lady (Steph) showed us to our... More

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Crawley, England, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 23 February 2013

This was our third stay at the thatched cottage . we booked with laterooms. staff were very friendly and helpful .meals were very good if you are having the bakewell tart have the custard with it.We think it would be a good idea to have some sort of info pack in the rooms with meal times, contact details etc. We... More

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Bristol, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 22 February 2013 via mobile

Visited for the second time this Friday evening and enjoyed it even better than the first time. Lovely food, I had belly pork, yummy dessert, I went for crumble but next time I'll have the sticky toffee pud again!! Very friendly and overall efficient staff. This place is mid point for a meet up with friends and is a perfect... More

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Additional Information about Thatched Cottage

Also Known As:
Thatched Cottage Hotel Shepton Mallet
Thatched Cottage Hotel
Address: Thatched Cottage, Shepton Mallet BA4 5QF, England
Phone Number:
Region: United Kingdom > England > Somerset > Shepton Mallet
Amenities:
Business Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service
Hotel Style:
Ranked #14 of 29 B&Bs / Inns in Shepton Mallet
Price range (per night): RM338 - 417
Official Description (provided by the hotel):
A warm, friendly atmosphere awaits in the Thatched Cottage, with open log fires, rosette award restaurant and spacious en-suite accomodation. The rooms are refurbished to a modern standard whilst retaining the original character. Beamed ceilings, wood floors, walk in wardrobes, large bathrooms (some with seperate double shower)and comfort and hygiene being top priority. ... more   less 

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