I recently stayed at this hotel for the umpteenth time. It is very tired and needs a little talc but the staff make up for this. I am a disabled traveller walking with stick. On arrival 3 hours before check in the staff took pity on me and carried my bag to my room which they let me have right...
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Dear TootsRLC,
Thanks for the positive review, our team appreciate the feedback.
We look forward to welcoming you back very soon
Kindest Regards,
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Don't ever book this disgusting hotel rooms dated and food disgusting I would never go back
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Dear Clayface44,
I am disheartened to read your review, we appreciate all guest feedback. I apologise you felt the need to write a negative review, Our team would have been happy to hear your views whilst at the hotel to ensure remedial action could be taken to ensure you left satisfied.
Kindest Regards,
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We stayed at this hotel last sunday night before a long haul flight from Newcastle airport. This is one of three hotels situated directly on the airport complex, the other two being Hilton doubletree and Premier Inn. Having read some of the very negative reviews of this property on tripadvisor, we were very nervous about arriving, so much so we...
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Dear Flyingboy72,
Thank you for taking the time to express your views, I appreciate that some reviews may be negative however we aim to improve our product and service, this can only be done through feedback from our guests.
We have recently redecorated the public areas of the hotel to create a more relaxed and inviting setting, thank you for...
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The hotel is good value for money if you want somehwere to stay with easy access via the metro to Newcastle city centre and surrounding areas. However, do bear in mind that this is an airport hotel and so some customers will be receiving early morning knocks on the door to make sure they arrive at the airport terminal (3...
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Thank you for your review,
We have an automated wake up call system however, If guests fail to acknowledge their wake up call a member or our team will knock.
Kindest Regards.
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Stayed here, with the wife, for one night over the weekend as part of a National Holidays Mystery Weekend Special that took in both Newcastle and Durham.
I was initially disappointed on arrival at Newcastle Airport because the coach pulled up beside two much better looking hotels than the Britannia, namely the Premier Inn and the Hilton Double Tree.
Our...
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Dear Mr Hayes,
Thank you for taking the time to write your comments. We appreciate your in depth description,
Britannia and National work very close and due to this relationship we are able to offer exceptional value for money packages across the group.
Thank you once again and we look forward to welcoming you back during your next visit to...
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My Partner and I recently stayed overnight at the Britannia Newcastle Airport Hotel on our way back up to Scotland and can Honestly say that this was value for Money, we paid £29.00 for the night for a smoking room and had a very comfortable nights sleep.
We had a meal in the Restaurant and it was first class, and...
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Dear Scotland69,
Thank you for writing your review, we really appreciate your feedback. We aim to provide value for money accommodation and services.
Our team look forward to welcoming you back in the near future
Kindest regards,
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If you check in late evening, go straight to bed and check out early next morning, then hopefully you'll not notice how shabby it is.
First the positives, good location for the airport and good value breakfast buffet at £5 per person. Unfortunately the rooms are pretty outdated and shabby, windows were dirty, the hinge were loose, had great difficulty...
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Thank you for your comments,
I appreciate the time you have taken to write the review, had you informed us during your stay in January we would have been happy to rectify the issues before you departed so you left satisfied.
Kindest Regards,
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The Britannia is only 100 yards from the Terminal and is an easy walk with luggage trolleys provided if needed. The public areas of the hotel are welldecorated aand maintained, the bedrooms,however, are a little "tired" and could do with a make over. The room was small but clean. The bathroom just about passed for cleanliness. Good offers on car...
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Thank you so much for your comments, we are pleased you noticed the recent decorating in our public areas.
Our team are commited to improving the hotel for guests, as you can appreciate the hotel is open 24hours a day so decorating will be ongoing but we aim to begin bedroom decorating very soon.
We look froward to welcoming you...
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the walls here was like paper and it was like having strangers inside the same room , as people going to toilet making sounds when trying to sleep....not recommended at all difficult to sleep.
forgot telephone on the room as no sleep was not possible there .. they say they could send in to home for a credit card charge...
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Thank you for your comments, I apologise your sleep was disturbed.
With regards to your mobile phone, as mentioned in two seperate phone calls we are happy to send this onto you however the service will carry a charge.
Your phone is securely stored and will be sent on Monday morning recorded delivery. Due to our rural location we were...
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Stayed here in April. Not too bad at all. Read the other reviews and was slightly worried but turns out that it was ok. Rooms were ok, breakfast (included) was very good and bar reasonable. Reception staff miserable and more interested in doing nails and texting but never mind. Did what it said on the tin. Much better than the...
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Thank you for your comments, I apologise our reception team were not very attentive and will address this with the team immediately.
We look forward to welcoming you again during your next visit to Newcastle
Kind Regards,
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82 Reviews
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