Short notice stay at the Sofitel, checked the rates on my Accor A Club account and then enquired at reception, their offer was over $100 more so they made me painstakingly book my room on my iphone as they could not help with matching the rate..ridiculous and not a great start. They could have offerd me a full size computer... More

very nice experience , i didnt meet much staff as it was all a surprise for me, however it was a beautifull room with a gorgeous view. its very luxurious and everything yyou do and see proves it. the only downfall we had was the very annoying all day all night lift noise 24/7 up and down we could hear... More

The best hotel in the Gold Coast. Great Service & Excellent food. Combined with advantage plus card great value. More

Great location, rooms, service, views, friendly staff, great bed. There were some small glitches, but didn't spoil the stay or the chances of me returning. More

Stayed at the Sofitel recently, had a botched booking due to myself and Accor, but the staff at the hotel were fantastic and quickly fixed up the booking. The room was lovely and quiet, bed heavenly, fantastic view, downfall was the breakfast, a hotel of this status should not serve microwaved bacon. Went downtown next day and had a fabulous... More

I had never stayed at a Sofitel before and usually try to stay with Shangrila as the property's and staff always manage to make you feel special, upon entering the hotel it just did not have the luxe or opulence of a five star establishment, the room was the same, more like an average four star hotel, then they try... More