Dear Benny, thank you kindly for your lovely post on Trip Advisor. We appreciate your feedback and thank you for taking the time to review our property. Your compliments will be passed on to the team who I am sure will be delighted. We look forward to welcoming you back home soonest. More

Thank you for taking the time to compliment us on the level of service you experienced at the Elephant Springs. We value your feedback and are delighted to hear that you enjoyed your stay. We welcome you back to Elephant Springs where the cold beers by the pool will be ready and waiting. More

Dear Mr Abboo, thank you for taking the time to post your feedback on Trip Advisor. We thank you for giving us the opportunity to invite you back to Elephant Springs. We are thrilled to hear of your experience and are delighted that you have had an enjoyable stay. We have been working very hard to give you, our valuable... More

Thank you for your post on Trip Advisor. We value your feedback. Our apologies for the unpleasant experience that you had during your stay at the Cabanas. December is our busiest period, and due to the layout of the units, the noise levels are problematic. We are however upgrading our Cabanas in 2013, and this is one of the issues... More

Thank you for posting on Trip Advisor. Our apologies for the inconvenience caused by the other hotel guests. A lot of effort have been done recently to curb noise levels after 22H00. It is clear from our investigation that more strict measurements should have been applied. This has been implemented recently and our guests have reaped the benefits through this... More

Thank you for your feedback. We are investigating the matter. Our apologies for the unpleasant experience you have had at our hotel. We will use this feedback as an opportunity to train our staff and so achieve the levels of service that we are striving for. More

Dear guest, thank you for your feedback on Trip Advisor. We are delighted that you enjoyed your stay with us. Our apologies for the extra towels that were not delivered to you. We have taken the matter up with our head Housekeeper to ensure that this does not happen again. Look forward to welcoming you back soon. More

Dear guest, we have made contact with you shortly after departure. We have requested that Groupon refund your voucher. I would once again like to apologize for the unacceptable and inconsiderate behaviour by the guests who made these comments, remarks and ignored our house rules by playing extremely loud music and turned this into a racial issue. I have received... More

Thank you for posting on Trip Advisor. We value your feedback. We regret that your experience at the cabanas was not satisfactory and apologize for the unfortunate noise made by your fellow guests. We have already begun investigating the poor service you received in the restaurant. This is not acceptable and we will continue to train our staff to provide... More