Positives -The location is fantastic - magnificent views. Could be a great hotel - but.... See below. The spa facilities were great but there was no information available and it was like getting blood out of a stone with the staff. Negatives - Receptionist looked up from his book - gave me the key and back to the book! No... More

The first impression we get as soon as we got in the hotel was that we were ripped off! The hotel just doesn’t live up to the environment “promised” by the website and expected of a hotel and spa facility. It is not a 4-star hotel and spa facility. It’s more a regular 3-star hotel, needing some refurbishment and maintenance,... More

I was completely disappointed with the Alfândega da Fé Hotel & SPA. Despite the view, the architecture and the SPA – all great -, the restaurant, the cleanliness, the breakfast are all so poor….. I booked three nights at this hotel but I checked out after the first night. As far as I am aware the poor service and maintenance... More

It is worth staying in this hotel to benefit form the outside spa at 1100m high. I went in December, the temperature outside was of 2ºC and there I was with my wife in the outside jacuzzi with a 38ºC water. It was great to feel the contrasts, the superb view that in some moments we cold see and in... More

The hotel is set at 1200m above sea level. We arrived at a temperature of 20C. Superb panaromic views. Next three mornings 3.5C, so be prepared! Wet and windy in the clouds. No english spoken by any of the hotel staff, but all were very pleasant. Out of season so very quiet.and restful. Bedroom was comfortable and warm, but restaurant... More