We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
All 5 Playa Paraiso hotels »

Iberostar Paraiso del Mar

3.5 of 5
Carrt. Chetumal-Pto. Juarez km. 309, Playa Paraiso 77710 , Mexico
Hotel amenities
Iberostar Paraiso del Mar
4.0 of 5 stars 1644 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

1,644 reviews from our community

What travellers say about this hotel
  • Very good(42)
  • Great time(29)
  • Lobby bar(27)
  • Star Friends(25)
  • Shopping center(21)
  • Japanese restaurant(20)
  • Golf cart(19)
  • Ice cream(18)
  • Grounds were beautiful(15)
  • Friendly and helpful(12)
Traveller rating
    857
    501
    163
    75
    48
Only show reviews for Family (446) | Couples (413) | Business (9)
Date Rating
Calgary, Canada
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 27 May 2012 NEW

we got a good deal through Air Canada vacations and with a total of $1800 for two people we thought it was a good deal. Nice and clean. Staff was awesome. Food was ok but I hear that is common for mexican resorts. We would return. Biggest disappointment of the trip was a trip to Chichen Itza and with it... More

Was this review helpful? Yes
New Freedom, Pennsylvania
1 review
3 of 5 stars Reviewed 24 May 2012 NEW

We were at the Paraiso del Mar 5/7-5/17/2012...our 3rd time in Riveria Maya and our 22nd year of going to Mexico/Cancun..The shows were very entertaining...The food at the speciality restaurants is very good--not so good at the buffets--American food consisted of hotdogs & hamburgers. There is a great need of more of the "golf carts" for transportation purposes...the electric went... More

Was this review helpful? Yes
Quality manager Iberostar Mexico, Quality Manager at Iberostar Paraiso del Mar, responded to this review
28 May 2012

Dear Guest, I would like to thank you for taking the time to share your comments with us. We regret the facts that your stay was not exceptional. Bringing these details to our attention allows us to improve . We hope that you give us another opportunity to demonstrate our hospitality signature for which Iberostar brand is known. We take... More

Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 17 May 2012
2
people found this review helpful

We visited this resort during march break this year. The grounds are beautiful- peacocks-deer and other animals. The rooms are large and decent. Pools are never ending and the beach is very nice.Getting to beach was easily a five minute walk but that was fine with us except, when we forgot our towel card in the room and had to... More

Was this review helpful? Yes
Quality manager Iberostar Mexico, Quality Manager at Iberostar Paraiso del Mar, responded to this review
28 May 2012

Dear guest, Thank you for your review on Trip Advisor. We truly appreciate you taking the time to detail your experience and we are so pleased that you have had a wonderful visit at Iberostar. On behalf of all the staff thank you for letting us know your observations regarding the food . We sincerely regret that we did not... More

Weston-super-Mare, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 16 May 2012
2
people found this review helpful

I spent two weeks at this hotel from 1st May to 14th May 2012 and had a really great time with my partner. The staff could not do enough for you no matter what department they worked in and they always had a great attitude and smile, although as anywere that the Americans go on holiday be prepared to tip... More

Was this review helpful? Yes
Quality manager Iberostar Mexico, Quality Manager at Iberostar Paraiso del Mar, responded to this review
28 May 2012

Dear guest Thank you for taking the time to share your experience with us . Our staff is proud of providing service that is beyond expectation. Hearing feedback from guests give us reasons to work harder improving our service day by day. We are glad to hear that you would like to come back and it will be a pleasure... More

Omaha
Contributor
20 reviews 20 reviews
Reviews in 6 cities Reviews in 6 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 15 May 2012
10
people found this review helpful

For a first time all inclusive guests, my wife and I though this was a beautiful resort with great pools, beach, drinks, and service. Sadly, the food was a bit lacking, but we still had a wonderful time. On with the long review! Food I'll start with the food. It wasn't usually bad, but neither was it usually good. I... More

Was this review helpful? Yes
Quality manager Iberostar Mexico, Quality Manager at Iberostar Paraiso del Mar, responded to this review
28 May 2012

Dear Guest Thank you for choosing Iberostar Paraiso Mar & Beach for your visit to the Riviera Maya and for taking the time to provide such a detailed review of your stay at our resort . We really enjoy reviewing your comments that you enjoyed the friendly, warm, attentive and professional service. We truly appreciate all guest feedback as it... More

Birmingham, United Kingdom
Contributor
11 reviews 11 reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 15 May 2012

this hotel is very well kept and the grounds are very large , the hotel has its own shopping mall ! the food places in the shopping mall are part of your all inclusive ! there are endless places to swim , relax or sunbath to chose from. i actually prefer being out of cancun as cancun is very built... More

Was this review helpful? Yes
Quality manager Iberostar Mexico, Quality Manager at Iberostar Paraiso del Mar, responded to this review
28 May 2012

Dear Guest First of all I would like to thank you for your recent stay at IBEROSTAR Thank you for taking the time to provide us with your comments on your most recent visit to our resort . We truly value your feedback. We were happy to hear that you enjoyed your stay. We hope that you will continue to... More

Evesham, United Kingdom
1 review
4 of 5 stars Reviewed 11 May 2012

Me and my wife have been there from 20.05 to 05.05. It was a very nice hotel,with tidy rooms,they been cleaned everyday,all area around was also very tidy(grass, trees etc). The beach was clean(they served nice drinks in a bar). Hotel staff was very kind and helpful. One disadvantage is a food,exactly low variety. they dont have a big choice... More

Was this review helpful? Yes
Quality manager Iberostar Mexico, Quality Manager at Iberostar Paraiso del Mar, responded to this review
28 May 2012

Dear Guest Thank you very much for your kind comments regarding our Hotel. We are so glad about your experience. Appreciate the feedback and look forward to having you return in the future. We apologize that your experiences at our restaurants were less than perfect. We will keep on training our colleagues on our quality standards. We hope to welcome... More

Baltimore, Maryland, United States
1 review
4 of 5 stars Reviewed 8 May 2012

My husband and I think that maybe we've been spoiled by much better All-Inclusive resorts. We just got back from Cancun yesterday and had a wonderful time at the beach. It was our first Cancun experience. The food at the resort was not that good although we could find something to eat at every meal. The service staff was very... More

Was this review helpful? Yes
Quality manager Iberostar Mexico, Quality Manager at Iberostar Paraiso del Mar, responded to this review
28 May 2012

Dear Guest I would like to thank you for your recent stay with us. I would like to thank you for taking the time to share your comments with us. We will certainly take your suggestions into consideration as we try to improve every day. We apologize that your experience was less than favorable and assure you that we are... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 May 2012
1
person found this review helpful

Myself, husband and 3 children traveled here from Birmingham, England with First choice. We enjoyed every moment of our time at this resort. The staff work tirelessly but were always polite and made us feel comfortable. Resort is very large but was not a problem. Our youngest son has autism and he loved every minute, staff always helped us wherever... More

Was this review helpful? Yes
Quality manager Iberostar Mexico, Quality Manager at Iberostar Paraiso del Mar, responded to this review
28 May 2012

Dear Guest First of all I would like to thank you for your recent stay at our Hotel. We are delighted to read that you have enjoyed your overall stay with us. Thank you for your comments in regard the resort service & facilities. We truly appreciate all guest feedback as it provides inspiration to our team and allows us... More

1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 May 2012
3
people found this review helpful

If I had never been to another all-inclusive, I might just think they were all like this. However, I have been to others, and they are better. Here is what is missing: No Internet included, not even free in the lobby. None available in the rooms or anywhere else. Crappy hair dryer. Must keep track of towel cards or it... More

Was this review helpful? Yes

Travellers who viewed Iberostar Paraiso del Mar also viewed

Iberostar Paraiso Lindo
4.5 of 5 stars 2,037 Reviews
Playa Paraiso, Riviera Maya
Show Prices ABS:HotelCheckRates-d284824?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Iberostar Grand Hotel Paraiso
4.5 of 5 stars 1,466 Reviews
Playa Paraiso, Riviera Maya
Show Prices ABS:HotelCheckRates-d647536?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Iberostar Paraiso Beach
4 of 5 stars 1,373 Reviews
Playa Paraiso, Riviera Maya
Show Prices ABS:HotelCheckRates-d259116?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
View all 5 hotels in Playa Paraiso, ranked by popularity »

Been to Iberostar Paraiso del Mar? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Iberostar Paraiso del Mar

  • Iberostar Playa Paraiso
  • Iberostar Hotel Playa Paraiso
  • Paraiso Del Mar
  • Iberostar Paraiso Del Mar Mexico
Address: Carrt. Chetumal-Pto. Juarez km. 309, Playa Paraiso 77710 , Mexico
Price range (per night):* RM544 - 1,206

Owners: What's your side of the story?

If you own or manage Iberostar Paraiso del Mar, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Iberostar Paraiso del Mar
Show the lowest price for this hotel (from our partners)
Show Prices