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Iberostar Grand Hotel Paraiso

4.5 of 5
Carr. Chetumal-Pto Juarez km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Hotel amenities
Iberostar Grand Hotel Paraiso
Ranked #1 of 10 hotels in Playa Paraiso
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2,122 reviews from our community

Traveller rating
    1,795
    221
    67
    29
    10
See reviews for
Families
183
 
Couples
1589
 
Solo
44
 
Business
34
 
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Connecticut
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 22 May 2013 NEW

Just returned from this amazingly beautiful resort. Stayed at other AI's including Excellence PM , Excellence RM, & Secrets Maroma and all have their Pro's and Con's. NONE are Perfect. I've read diiferent opinions on all. What may not be a big deal for some can be a deal Breaker for others. Depends on where your own prioritys lie. Here's... More

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Review collected in partnership with Iberostar

A TripAdvisor Member
5 of 5 stars Reviewed 22 May 2013 NEW

I have nothing but GREAT things to say about my stay. The hotel was clean and beautiful, the staff was exceptionally friendly, the food was DELICIOUS... the beach was just steps away from our door. I wouldn't normally visit the same place twice, but this just very well might be an exception to "the rule." I'd definitely stay at this... More

Was this review helpful? Yes 1

Review collected in partnership with Iberostar

Portsmouth, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 21 May 2013 NEW

Just returned from four days of heaven with an incentive group of 90. I've been handling groups like this for two decades in posh Caribbean resorts and on cruise ships -- but never have a had such a super professional staff to work with! Veronica Zapata, the groups coordinator was delightful, efficient, and couldn't do enough for us. Even the... More

Was this review helpful? Yes 4
Buckley, Wales
1 review
5 of 5 stars Reviewed 21 May 2013 NEW

What can I say for a perfect holiday, in what must be one of the best 'AI' hotels in world. Iberostar have 3 other 'Grand' Hotels! Building - Magnificent Situation - Perfect Room - Above what was expected Food - Nectar of the Gods (Lobster, Shrimps twice a day, meat, tender and even better than home) Staff - Above average,... More

Was this review helpful? Yes 2
Va Beach, VA
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 20 May 2013 NEW

We visited Grand Hotel with a group. The resort is very large so although there were many rooms and guests, it never felt crowded. The service, accommodations and food were outstanding. I highly recommend getting an ocean view junior suite. Being right next to the ocean was great. There are several restaurants to choose from. Make reservations as soon as... More

Was this review helpful? Yes 4
Sarasota, Florida
Top Contributor
85 reviews 85 reviews
44 hotel reviews
Reviews in 43 cities Reviews in 43 cities
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed 20 May 2013 NEW

Just returned from one week at the Iberostar Grand Hotel. Very mixed feelings on this one. We have been to Mexico on many occasions. This property was recommended by a client and they had been there twice. So we decided to stay outside of Cancun and try a new location. I did lots of research on TA and found the... More

Was this review helpful? Yes 5
Minneapolis, Minnesota
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 20 May 2013 NEW via mobile

My wife and I (both in our upper 20s) usually like to go to an AI in this area once a year. Cant go wrong with the beaches here! In the past we have been to the Valentin, Secrets Maroma, and Riu Palace. We stayed here for 7 days in early May. PROS Nice rooms (pretty much the same as... More

Was this review helpful? Yes 2
Green Bay, Wisconsin
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
154 helpful votes 154 helpful votes
5 of 5 stars Reviewed 16 May 2013 NEW

....and what it is - IS EXCELLENCE personified! My wife and I are 50 somethings and we have been to several AIs in the Riviera Maya now – 3 of them adults only. This was also our 4th visit to this Iberostar complex, but first to Grand. We normally do two AI vacations a year – one in Spring and... More

Was this review helpful? Yes 41
See 3 more reviews by srlbjl for Playa Paraiso
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review
21 May 2013

Dear Guest, First of all we would like to thank you for the time that you have invested in sharing your experience during your stay in our hotel , and as a repetitive guest we double thank you for the loyalty and for choosing us again and again! We hope that you had a pleasant return back home. We appreciate... More

Cold Lake, Alberta, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 16 May 2013 NEW

We were extremely impressed with the grounds, location, service and amenities. We have travelled to Mexico many times and it was our first time with the Iberostar Hotel group. Staying at the Adult only was so very restful and enjoyable. The food was absolutely wonderful. The grounds are exquisite. The nightly entertainment in the theatre was extremely high end quality.... More

Was this review helpful? Yes 3

Review collected in partnership with Iberostar

IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review
21 May 2013

Dear Guest, Thank you for sharing your nice review with other travelers, we are grateful for your visit at Iberostar Grand Paraiso. It is very pleasant to read that you had a wonderful stay and that you enjoyed our facilities and services including our entertainment and butler service making this stay one of the best holidays! We are delighted that... More

Alpharetta, Georgia
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 14 May 2013

This is our fifth visit to the overall property and third stop at the Grand, thus they must be doing something right but it is not what it was with respect to both physical plant and service. One of the reasons we return is the golf course is excellent, in excellent condition, and sees little use so it is a... More

Was this review helpful? Yes 8
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review
21 May 2013

Dear Guest, Thank you for taking the time to communicate us your feedback during your recent stay at the Iberostar Grand Paraiso. We feel privileged to have had the opportunity to serve you. We appreciate that you took the time to specify the highlights of your trip: food, drinks, rooms and facilities. We take our guests' comments very seriously as... More

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Additional Information about Iberostar Grand Hotel Paraiso

Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand
Iberostar Grand Hotel Paraiso Playa Paraiso, Mexico - Riviera Maya
Address: Carr. Chetumal-Pto Juarez km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Beach Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotels in Playa Paraiso
#1 Family Hotels in Playa Paraiso
#1 Luxury Hotels in Playa Paraiso
#1 Top resorts Hotels in Playa Paraiso
#2 Romantic Hotels in Playa Paraiso
Price range (per night): RM1,238 - 1,594
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more   less 
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