this has got to be my favorite vacation hands down.
the staff at the iberostar are soooo friendly and make you feel right at home! the food was to die for, the drinks were amazing and they had anything you could ever dream of! All top shelf is yours for the taking. If you want a bottle of liquor, just...
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We stayed at the Grand two years ago and could not wait to return as we felt this resort was the best we had experienced. We were certainly not disappointed on our second visit and are already anticipating the third! Although a little more wear and tear from weather and time was noticed in various places, the Grand remains impeccably...
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Reviewed 28 April 2010
Dear Guest:
Thank you so much for your review and your trust. Your loyalty means a lot to us.
It had been indeed our pleasure and honour being your host for the 2nd time and we would like to thank you for expressing your satisfaction with the services and facilities provided.
We are really sorry for the inconvenience occurred with...
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Just returned from a weeks stay May 12th-19th. Had a fantastic time. Room, food, service, pools, and ocean were fantastic. I am not too picky though. Just happy to travel and get a vaca. Dressel Divers was fantastic and enjoyed my dives to Cozumel. Building 70 I thought was the best it seemed as it was right on the ocean...
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Dear guest
Receiving this review makes us very proud that we are consistent in delivering the level of service you deserve. Thank you very much for your comments about the Dressel Divers and look forward to welcoming you again soon.
Sincerely,
Quality Manager
Iberostar Mexico
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My husband & I went to this resort May 11-16, 2012 and it was wonderful. We enjoyed the massages we got in the beautiful spa, my husband played golf and I tagged along (the course was empty and it was very pretty) and we hung out by the pool. The Star Friends are great about getting everyone involved, if they...
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Dear Guest:
Thank you very much for your kind review and we are thrilled that you did enjoy your stay at our beautiful golf course, different swimming pools and rest of the property.
Your comments will be shared with all of our staff who will certainly appreciate your recognition to their dedication to service; we are a big family and...
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We visited the Iberostar Grand Paraiso in May, 2012 and we cannot wait to return. We had great weather when we were there--85 during the day, 75 at night--couldn't have asked for better than that! The place is absolutely beautifully landscaped, and light-scaped at night. The resort is impeccably clean. We had an oceanfront jr. suite which I would recommend....
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Dear guest,
We are happy to read your comments, no doubt, comments like yours encourage us to continue improving so that the experience of our guests in our hotels be pleasant and fulfilling. We look forward on receiving you soon again in Grand Paraiso!
Kindest Regards,
Quality Manager
Iberostar Mexico
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We previously stayed at The Grand in 2007. We have visited about 20 resorts in the Riviera Maya, and have travelled to lots of places around the world. We're a retired, older couple, but young-at-heart! We like lively, sociable places with clean, pleasant surroundings. We've stayed at all budget levels in the RM - family resorts, adults only...ranging from 3...
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Reviewed 6 September 2007
Dear Guest:
Thank you very much for your feedback regarding your stay with us. We are very glad that your second stay at the Iberostar Grand Paraiso was as enjoyable as your previous visit. It is also very gratifying to learn that we are one of your top choices.
Furthermore, it is a delight that you enjoyed our gastronomy and...
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I am not a hotel snub....just a mom who wanted to take a get away. After extensive research we decided on the Iberostar. The reviews seemed decent so why not...
It is not what you expect. The hotel is older, worn down, holes in the lobby from leaks, no AC in the restaurants in the evening (Men have to wear...
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My wife and I made a 4 night trip to the Iberostar Grand in May 2012. We've been to a couple of other all inclusives but this one definitely tops the list. Pretty much everything about it is top notch and we would definitely go back again. A good sign of how good it is is that we met many...
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Dear Guest:
We appreciate your nice comments and are leased to hear that you had a good stay with us. We are especially pleased to hear that our staff were able to contribute to a successful stay and the location and services was suitable for your needs.
We take all comments, both positive and negative, very seriously as we constantly...
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Hotel experiences are usually subjective and can come down to good luck or bad luck during a stay but I will try to keep to the subjective matters. For reference sake I am 39 and my wife is 28. We still like to party on the odd occasion but like to relax and truly enjoy watching a movie at home...
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Dear Guest:
We are delighted to read your comments and on behalf of the team, we would like to sincerely thank you for acknowledging so many positive elements experienced during your visit in Iberostar Grand Paraiso Hotel, your feedback is always very important as it helps us to continue evaluate and improve our services and product.
Once again, thank you...
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Ever since we first heard about the Iberostar Grand, it was on our list of resorts to try and for our 4th visit to Mexico, we finally had the opportunity to. In previous years, we stayed at Le Blanc & Excellence Playa Mujeres, which were both excellent and also recommended. In the review below, we will provide our thoughts on...
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Dear Guest
We would like to thank you for your complimentary review on TripAdvisor, following your recent stay with us at Iberostar Grand Paraiso. This will certainly motivate our team to continue to deliver the best service to all our guests. It is always very rewarding to receive such compliments we do our best to ensure that every guest leaves...
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