The Kempinski offers superb service and quality in all areas of accomodation, but crucially they have the right people who have the right behaviours and values. More

The rooms were perfect and so was our view. The breakfasts were amazing and we enjoyed everything about the hotel except for the lack of knowledge of the front desk staff. They kept sending us to restaurants that were closed and considering they did this more than once we were peeved. They should have at least called ahead. Sure they... More

The suites are very spacious and in good condition however the air conditioning is not good. The cocktail bar is a great place to sit, review the day's activities and have a pre-dinner drink. The cocktail waiter, Francesco, is incredible. The restaurant is also of a very high standard in both service and menu selection. More

This is a large country house hotel outside Mazara, part of a prestigious German hotel chain, and it shows. Large quiet rooms, perfect service. Absolutely no complaints can be made. you will need a car though to get anywhere, unless you are happy to stay at the pool. A good restaurant with stylish Italian food and attentive service. More

We had reservations to stay one night to celebrate our 10 year wedding anniversary in September and the hotel went above and beyond in regards to customer service. On the way to the hotel a gas station attendent put gasoline in our diesel rental and we barely made the 3 km to the hotel. Once we explained what happened to... More

Kempinski hotels usually do not dissapoint their customers and ussually you get the high services stadards for the high price you pay. This Kempinski is an exception as it does not meet the best standards of this hotel chain especially for its poor service. It applies especially to its pool bars. Also Indoor pool was cold, in the fitness room... More

Stayed 1st to 8th Sept with my wife Room superb, sevice excellent, food beakfast, anything your heart desired, Dinner first class, staff great. If only all hotels were this good. nothing and I mean nothing was too much for the staff to handle. Lovely Spa but treatments quite expensive although steam sauna and salt bath were free. Also a well... More

We were skeptical when we drove to this remote area among olive groves in south-western Sicily, but as soon as we saw this amazing hotel, we knew all would be well. Our room was remarkable as were all the public areas. Most of all, the staff made our stay very special. They even surprised my husband (& me) with a... More

We just stayed a fabulous week in Sicily and this was one of the best hotel experiences we have ever had! Absolutely recommendable. Beautiful premises and garden. The rooms are spacious and luxurious with bathtub and shower, the shower even has a sitting possibility if needed. The bed was awesome, the perfect sleep. Each night room service brings a different... More