We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
All 8 Cayo Santa Maria hotels »

Melia Cayo Santa Maria

4.0 of 5
Cayo Santa Maria | Villa Clara, Cayo Santa Maria, Cuba
Hotel amenities
Melia Cayo Santa Maria
4.0 of 5 stars 1472 Reviews
30 April 2012 -
torontasha
30 April 2012 -
Treena S
 
 
Write a Review

1,472 reviews from our community

What travellers say about this hotel
  • Snack bar(62)
  • Very nice(34)
  • Beach restaurant(31)
  • HOT WATER(26)
  • White sand(23)
  • Las Dunas(22)
  • Other resorts(18)
  • Really good(17)
  • Entertainment staff(14)
  • Very good(12)
Traveller rating
    643
    502
    182
    96
    49
Only show reviews for Family (173) | Couples (779) | Business (5)
Date Rating
Toronto, Canada
Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 30 April 2012
4
people found this review helpful

We stayed in MCSM for March break. It was a little windy on the beach, the water quite refreshing, nevertheless, there were people swimming in the sea. This weather is quite normal for March in Cuba. We had no complains about MCSM, all the staff-kitchen, entertaining, restaurants, maids did a great job.Special thanks to Daniel at omlette station in main... More

Was this review helpful? Yes
Marco Mazzucchelli, Director General at Melia Cayo Santa Maria, responded to this review
1 May 2012

Many thanks for prefer Meliá Cayo Santa Maria and for post a review on Trip Advisor. About the night show, starts at 21:30 hrs. because the Buffet and Thematic restaurants are opened until 22:00 hrs. If the shows started earlier, we would force guests to dine all at the 1st and 2nd shift (which is impossible in high season, due... More

Burlington, Ontario, Canada
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 30 April 2012
7
people found this review helpful

We went to Melia Cayo Santa Maria April 20 - 27th. This resort is beautiful. The beach and ocean are breathtaking. We stayed in building 18 just beside one of the walkways straight to the beach. Location was perfect as we were close to both the beach and the pool. The beach was stunning. Beautiful white sand and crystal clear... More

Was this review helpful? Yes
Marco Mazzucchelli, Director General at Melia Cayo Santa Maria, responded to this review
1 May 2012

Many thanks for choose Meliá Cayo Santa Maria and for describe your vacation on Trip Advisor. About your negatives: We periodically change the Thematic menus; since we changed the Mediterranean one, this is the first negative critic that we have received. I assure you that we´ll take it into account. In all the Thematic restaurants, except the Ranchon Playa because... More

Montreal
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 30 April 2012
4
people found this review helpful

We were at the Melia from April 20-27 and travelled with another couple. We were very impressed by the efficiency at the airport. The bus ride took 90 minutes and check-in was not done on the bus, however it went quite quickly at the hotel. We were given room 0513 and in hindsite, I would inisist on a 2nd room... More

Was this review helpful? Yes
Marco Mazzucchelli, Director General at Melia Cayo Santa Maria, responded to this review
1 May 2012

Many thanks for be a loyal customer of Meliá Cayo Santa Maria and for post a review on Trip Advisor. Anytime we receive a big arrival, we organize the check in at the airport, otherwise is not necessary, because we can do it quickly at the Reception. From 2010, Meliá Cayo Santa Maria has opened the Royal Service of Buenavista,... More

Keswick
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 29 April 2012
4
people found this review helpful

I must say I was very adament about visiting Cuba, but am so so glad that I did go. The people are the most beautiful and gracious people I've ever met at any resort - they are so so sincere and gracious. I never once felt that I had to tip. These people work so very hard and still love... More

Was this review helpful? Yes
Marco Mazzucchelli, Director General at Melia Cayo Santa Maria, responded to this review
30 April 2012

Many thanks for choose Meliá Cayo Santa Maria and for describe your vacation on Trip Advisor. We are very happy to know that our hotel has exceeded your expectations and we hope that Meliá Cayo Santa Maria will always be your first option in Cuba. More

Keswick
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 29 April 2012
1
person found this review helpful

Terrific week away for our womens vacation from April 20, to the 27th. The resort food and entertainment are great. The staff is so genuinely friendly and gracious from the wait staff to the housekeeping staff to the fantastic dancers who provided the aquagym and other activities at the pool area. A special thanks to Ernesto for the dance and... More

Was this review helpful? Yes
Marco Mazzucchelli, Director General at Melia Cayo Santa Maria, responded to this review
30 April 2012

Many thanks for prefer Meliá Cayo Santa Maria and for post a review on Trip Advisor. Our hotel has several features that explain its success, but undoubtedly the main one is the quality of its Staff, which is very dedicated and professional. We are glad to know that you have enjoyed your stay and we hope to host you again... More

Welland, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 29 April 2012
5
people found this review helpful

This resort is amazing! My sisters, niece and I (8 in all) stayed April 19th-26th. There is absolutely nothing to complain about at this resort. Perfect size- not so big that you get lost in the shuffle. The location is beautiful, the buildings are great, the food is good and plentiful- but the thing that makes this resort truly amazing... More

Was this review helpful? Yes
Marco Mazzucchelli, Director General at Melia Cayo Santa Maria, responded to this review
30 April 2012

many thanks for choose Meliá Cayo Santa Maria and for write a review on Trip Advisor. Anytime we receive mail from our guest, asking for particular requests, we always do our best to fulfill them. Obviously is not always possible, especially during high season, but at least we try. It is a very pleasure for us to know that you... More

Fairfield, NB
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 27 April 2012
1
person found this review helpful

Not sure where to start. I have so much to say...... Two years ago, my husband and I fell in love with the Santa Maria area of Cuba. Last year, we chose to take our trip to Varadero but quickly found out during that trip, that we regretted that decision. It didn't live up to the experience we had in... More

Was this review helpful? Yes
Mississauga, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 27 April 2012
4
people found this review helpful

My wife and I just returned from a one week vacation at Melia Cayo Santa Maria, overall we had a great time! The ocean water was a beautiful turquoise blue, it was breathtaking. The beach staff strive to keep it clean and they are all very polite and friendly especially Ernesto who also speaks very good English. The evening entertainment... More

Was this review helpful? Yes
Marco Mazzucchelli, Director General at Melia Cayo Santa Maria, responded to this review
29 April 2012

Many thanks for prefer Meliá Cayo Santa Maria and for describe your vacation on Trip Advisor. We´ll take your comments about the level of our food as an impulse for further improvement, but let me say that we offer lobster every night in the French restaurant and at the palapas, for the romantic dinner. Besides, three nights a week there... More

Halifax
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 27 April 2012
4
people found this review helpful

My wife and I stayed at the Melia Cayo Santa Maria Resort from April 19 to April 26. This was without a doubt the best trip I have been on in my life! The food, the weather, the people, just amazing! Even though this was the end of the dry season, the vegetaion and grounds were amazing!! My wife and... More

Was this review helpful? Yes
Marco Mazzucchelli, Director General at Melia Cayo Santa Maria, responded to this review
29 April 2012

Many thanks for choose Meliá Cayo Santa Maria and for post a review on Trip Advisor. Your words of satisfaction are the best reward to our efforts and a push to further improve. We are proud to have exceeded your expectations and we hope Meliá Cayo Santa Maria will always be your fist choice in Cuba. More

PEI
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 27 April 2012
2
people found this review helpful

My fiance & I travelled to Cuba for our first time March 29 - April 5, 2012. We were looking for a quiet, romantic getaway. We found it here. I spent alot of time researching resorts to find a place that was small, quiet and more adult-oriented. The reviews about MCSM fit us to a tee. The resort was everything... More

Was this review helpful? Yes
Marco Mazzucchelli, Director General at Melia Cayo Santa Maria, responded to this review
30 April 2012

Many thanks for choose Meliá Cayo Santa Maria and for describe your vacation on Trip Advisor. I think that your detailed review will be very helpful for those readers who are interested to know our Hotel and its facilities. We are very happy to know that Meliá Cayo Santa Maria has fulfilled your expectations and that are planning to return. More

Travellers who viewed Melia Cayo Santa Maria also viewed

Melia Las Dunas
4 of 5 stars 2,392 Reviews
Cayo Santa Maria, Cuba
Melia Buenavista
4.5 of 5 stars 525 Reviews
Cayo Santa Maria, Cuba
Barcelo Cayo Santa Maria Beach & Colonial Resort
3.5 of 5 stars 1,486 Reviews
Cayo Santa Maria, Cuba
View all 8 hotels in Cayo Santa Maria, ranked by popularity »

Been to Melia Cayo Santa Maria? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Melia Cayo Santa Maria

  • Cayo Santa Maria
  • Cayo Santa Maria Melia
  • Cayo Santa Maria Cuba
  • Santa Maria Cuba
  • Melia Cayo Santa Maria Cuba
Address: Cayo Santa Maria | Villa Clara, Cayo Santa Maria, Cuba
Price range (per night):* RM581 - 769

Owners: What's your side of the story?

If you own or manage Melia Cayo Santa Maria, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Melia Cayo Santa Maria
Show the lowest price for this hotel (from our partners)
We're sorry, we currently have no offers for this property.