Room 408 - Just fabulous views and saw lots of birds from our balcony. Room was actually like a little Swiss chalet with 2 stories (2 twin beds up the steep staircase). We were sharing a nice, comfortable King bed so had no need for the 2nd floor but it gave the room a 'vastness'. Agree with others whereas the... More

You will not get a proverbial 5 star hotel because you are not paying 5 star hotel prices. Our family enjoyed our stay, even though we normally stay at much more expensive hotels. The people working at the hotel were extremely nice and attentive. It is very low key, but clean and comfortable. We stayed at a hotel about 3... More

We stayed three nights here. The maid service was good with everything cleaned and beds made etc. Only complaint is that they didn't leave coffee or tea after the first night, but they provided it at the front desk when asked. A coffee pot was provided in the room, as well as a safe, but no fridge. The room didn't... More

While the room was large enough, and we did have a phone and a new television, the bedspreads looked very old and worn. The blanket was old and smelly. At first I thought the bathroom was clean until I went into the shower which was mouldy around the trim. The taps were loose. Our friends, were near the reception at... More

We were pretty unhappy about most things related to this hotel. First, they have outdoor jacuzzis but they're really like giant bathtubs you have to fill yourself and they look like they haven't been filled for 10 years. We weren't brave enough to do it. The towels in our room smelled like they had been washed in rancid milk, the... More

Very nice hotel, well run friendly helpful staff, clean, everything worked, quality and choice of food at breakfast was very good and frequently replenished.Good to walk around the back of the hotel up the hill to the small piece of forest in the early morning.A bit too far to walk into Santa Elena if its too hot.A choice of restaurants... More

This is a lovely hotel, with rooms high in the clouds. One morning, we saw a rainbow so close to our picture window, it seemed we could touch it. The staff was friendly and helpful, especially the shuttle driver. We knew him well by the end of our two day stay there. Our room was on top of the steep... More

This Hotel is of the chalet type with wooden construction. The grounds are spread out with separate chalets or blocks up to 3 storeys high. Be very carefull when booking that you are not in the outlying accomodation as the climb can be very steep. We found the staff not that helpfull particularly in the Reception area.Chalet cleanliness could have... More

We had read some poor reviews about this hotel so arrived with some concerns. However the welcome from Emilio made us feel right at home and the spacious rooms with great views are ideal. All a bit dark with the wooden chalet feel but clean and comfortable. We didn't eat here so can't comment on food.