Following my written complaints and photos of that disastrous holiday .Thomas cook replied some months later saying ,"they did not think the treatment I received was bad and in their eyes they would not be pursuing they claims any further.Most of the staff had left the hotel and it took months to get any reply from the hotel. The Last... More

I live in Belgium so I have no issues with Europeans, but at this hotel you are treated like a second rate citizen if you are not German. We had a complaint about the room as soon as we arrived as we had booked a sea view. We were told that no rooms have a complete sea view, and that... More

This hotel was not nearly as bad as some reviewers would have you think. Yes, we had issues here, but at least we remembered that we only paid a fraction of what some travelers pay to stay at an all-inclusive resort in a family suite. To start with, we did not have any issues checking in. Our room was ready... More

Ok, did read alot of negative comments before we went away which left us feeling a little worried. We went on the holiday paying a small amount for an all inclusive holiday. You have to remember what you pay for, all the negative reviews seem to be nit picking and Im sure they did not pay a fortune for the... More

We arrived at 1am, booking in was easy enough, we even had a porter take our cases up to the room. The room was TINY, if you tried to swing a cat, you'd kill it. It was a bit disappointing, but we only used the room as somewhere to shower and sleep so not too much of a problem. The... More

I was very dubious when I read the reviews for this hotel before we went. I would like to say that most of them were untrue. It is true to say there are lots of Germans and Eastern Europeans there, but they were all friendly, polite and did not interfere in any way. The hotel was very clean and the... More

If ur german go there treated like royals if u want to sleep in a bed with old blood on sheets we changed rooms three times due to when we arrived at 6am there was no room told to come back at10 still no room.we went away with our friends at this point we where offerd family room which was9hrs... More

We booked our holiday in febuary as a suprise for my son .was so looking forward to it for months and my god what a disapointment .we had a bath that flooded ,blood on the wall above my sons bed ants in the room ,the food was awful ,no English food ,the kids club was no good for my son... More

If you like German than go to this hotel, staff hardly spoke English, we arrived at hotel 3am on 19/9/11, we got UN cleaned room at 8am we was told all room are occupied. Because of delay in getting our on time, we was promised we can check out at 7pm on 25/9/11, on day of check out they changed... More