We were there with my husband and our 6-year child. It is very good hotel for families with children. There is very nice mini club with nice animation team. This year there are also Czech animators, but they speak also English. There are three tobogans for small children, three big tobogans for bigger children and adults. There is something like... More

a very beautifull resort, garden , pool and sea. The weather was excellent. cleaning was good after i talk to the manager. food was ok for all our family members. activities at the hotel were excellent , animation team also.

totally dissastorous from start to finish, if you are british and do not speak russian.german or local language then your on your own, the staff will act dumb if you have a problem, especially the receptionists, hotel rooms were cleaned daily but that didnt disguise the fact that there not 5star, as for the food it was catered for the... More

Thoroughly enjoyed this hotel. The weather was faboulous. Clean and confortable rooms. The flowers and the arrangements of the blankets in our rooms by the cleaning staff was a nice touch. The gardens were beautiful and well maintained. The pool was great. We spent all day, every day at the pool. It was a nice break from hectic working life... More

First time in my life I asked to change my hotel during holidays. Sural Resort is awful.Awful experience. Everything is just awful. Service: slow, unpleasant , poor English Food: everyday the same. EVERY DAY! Dirty cutlery and plates. Sausage served for breakfast is a part of tomato sauce in the evening. If you have kids mind the main waiter -... More

We were in the Sural Resort for 7 days and we had a great time. The hotel is extremely clean, the rooms are nice, there are 2 large swimming pools with attractions for kids. The meals timing could be a liitle longer but we got used to the schedule. A good place to stay. It has 5 stars but it... More

Vau. I have the best birthday in that hotel. With champaigne, with roses and lot of smily people..

Good animation for children and adults. But rooms are not very big.

EVerything was just.. terrible... Everything. i have never seen anything like this! And it's quite expensive hotel... and what you get.. I dont have words to express my feelings Staff is aweful.. not nice .. even animation..(The worst I have ever seen in my life) The main animation guy was wasling by us and never said hello..as if what are... More