Dear Guest, Thank you for sharing your experience with us, it is feedback like yours that allows us to be able to exceed our guests expectations in the future. We certainly apologize if the mattress was not to your liking. We strive to provide the best experience possible and will share your comments with our team. Mentioning that you found the room clean is especially nice and it will put smiles on our housekeepers faces. Susana, our Housekeeping Manager, has been with us for over 18 years and will appreciate hearing this! She cannot hear it enough and works very hard to make sure each room is perfect before our guests arrive. We do hope to have the opportunity to host you again in the future and provide you with an exceptional experience. Sincerest Regards, Claudia Toutain-Dorbec Owner / General Manager The Courtyard