We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ratings and reviews

#24 of 35 Pizza in Bolton
RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Pizza
Meals
Lunch, Dinner
FEATURES
Takeout, Reservations, Seating, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Delivery
View all details
features, about
Reviews (111)
Filter reviews
111 results
Traveller rating
13
27
17
24
30
Traveller type
Time of year
LanguageEnglish
Traveller rating
13
27
17
24
30
See what travellers are saying:
Sort and selected filters
Sort FilterEnglish
Updating list...
Reviewed 28 October 2020

Visited Pizza Hut, which we haven't been to since the pandemic, but won't be going to again. It was just a total rip off and Pizza Hut are cashing in. Me and my husband usually share a large pizza half and half, but were told...that they weren't doing that anymore!!!!! so we had to have an individual one each instead, which were dearer. The salad bar was closed, which I understood that individuals couldn't crowd around the salad bar. We were offered a green salad which consisted of a very small bowl of a couple of lettuce leaves, a little shredded carrot and a couple of cherry tomatoes!!!!! If you wanted more salad you had to pay £1 for exactly the same again. Surely they could keep the salad bar open and the waitress gets you what you require. Plenty of places are doing this. The waitress was lovely, but sorry Pizza Hut I understand times are hard, but I won't be paying more money out for less food.More

Date of visit: October 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 September 2020 via mobile

Had not been to our local Pizza Hut yet this year as it seemed to be closed for a long time (after others had reopened even). But we went last night and found it to be really good. The server seeing to us, Kelly, was...very friendly and helpful. The food was all good as well. Everything we ordered we had not had before so it was all a pleasant surprise. The restaurant is nicely spaced out too for distancing from other diners. We both had flatbread pizzas - these were from a lower calorie option on the menu so wasn’t sure how they would be, but were really nice and tasty, plus a little bit of a smaller portion so you don’t feel too bloated having wolfed an entire pizza. The new cheesecake for dessert was also really good. Would definitely be having it next time we go!More

Date of visit: September 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 August 2020

Table booking didn't work. Turned up, had to wait about 50 minutes for a table. You need to place your order on a diabolical app that took ages. They forgot a pizza and side - had to be reminded and do it from scratch so...we didn't eat as a family. Some things ordered were not available but no apologies, just didn't turn up. No mayo, incredible. Having ordered 2 garlic breads, 1 turned up and, when I chased, the woman by the cash desk said they didn't have any garlic bread. Another challenge and it turned up 10 minutes later. Not enough staff, some staff good, others ineffective. Felt like there weren't enough to deal with a full restaurant. The food, when it actually turned up, wasn't bad at all. However, it will be back to takeaway Dominoes and no return visit despite eat out to help out. I'll help someone else out next week and the week after. This isn't just a Coronavirus problem - I noticed last year in a different branch that things were going rapidly downhill when they switched from table service to pay at the counter and staff numbers were noticeably fewer. Penny pinching gone badly wrong. No wonder they are under threat of complete corporate insolvency. No wonder some staff look distinctly unhappy to be there.More

Date of visit: August 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 May 2020 via mobile

Ordered for a change not been for 7+ years. Now I know why all pizzas where burnt and cold both sides cold and burnt. No garlic bread for kids.. never again a dear order for inedible food, tried putting our own jalpenos and garlic sauce...on still went in bin.. ville cheap cheddar dry cheese NOT mozzarella.. no tasteMore

Date of visit: May 2020
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 December 2019 via mobile

For the first time in a long time, decided to go for a pizza and mistakenly chose Pizza Hut. Oh how the mighty have fallen; for a great many years as a brand it has been one of the giants, alas no more. There is...no more table service; one now chooses from the menu and pays before one tries! A great feat of trickery to pocket your cash before you eat their trash! The garlic bread was more garlic dread (with extra grease). The chicken wings were deep fried sins, also plentifully greasy. A meat feast? More like a meat fast, £11 for 9 inches of little worth. And the Chicken flatbread should be renamed chicken tat bread! Anyway I think you all get the idea, to top it all the restaurant was absolutely freezing and I’ve never seen so many people eating with their coats on! Even our complaint was brushed off as indeed has the quantity of toppings on the pizzas. Next time it’s Frankie and Benny’s, at least there you get a better quality of over priced junk food. Last but not least, how long has this mouldy lolly been sat there!More

Date of visit: December 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 November 2019

This has to be the worst experience my food wasn’t cooked and it made me sick wouldn’t recommend it. Was really disappointed and very ill

Date of visit: November 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 October 2019 via mobile

Sorry hut, but I will not be back soon..... arrived at 19.45, the place was empty bar one couple on a saturday night. The food I must say was nice, salad was fresh. Staff nice and friendly. You need to get your basic's right though....Was Seated then had to get up and Order at counter, so quiet could have ordered than taken a seat. No forks... missed garlic bread of order.... ice cream machine turned off. Had to turn back on and wait ten mins. .... no spoons. No paper in ladys toilet. Mens sinks in toilet taps are lose water everywhere. On the whole just poor.More

Date of visit: October 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 September 2019 via mobile

Excellent customer service by all staff especially Abigail who helped us choose a good value lunch Tasty food & great variety

Date of visit: August 2019
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 August 2019

Visited this restaurant with my 3 children on 29/8/19 @ 16:20 and had no choice but to walk out! When we asked for the booth table, we were point blank refused. Upon pointing out to the manager that the place was empty, we were told...that it was not possible to seat us there in case any large parties arrived! Bearing in mind that the restaurant was totally empty apart from one table with 2 customers, the likelihood of more than 2-3 large parties arriving was rather bleak! Serve your present customers properly & make them feel comfortable, instead of worrying about future customers that may never arrive! To make a point we ended up walking out! If the manager can’t give great customer service, I don’t expect much else from the staff! Sort the basics out. Not surprised at you having only 2 stars on trip advisor! Would’ve been a zero rating if allowed!More

Date of visit: August 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 August 2019 via mobile

We used to really like this Pizza Hut as somewhere to pop in quick after shopping but this last time we weren’t as sure It has changed now and you have to go up and order at the till at the entrance where everyone is...queueing at the door ! So if you want a pudding after you have to go up again and pay again !! The seating has changed as you go in and it’s hard to get past the first tables and the steps are dangerous The pizza choice for the Lunch buffet was poor When we were there it was mainly all vegetable ones or cheese and tomato One ham and pineapple cake out but no pepperoni or chicken etc The salad bar was low and messy Wouldn’t go again now it’s ChangedMore

Date of visit: August 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 May 2019 via mobile

Came with my little darlings and they enjoyed the outings. Would definately come back and the salad is fresh and pizza is great

Date of visit: May 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 April 2019 via mobile

This was our first visit for years and we were not disappointed. We picked a nicely placed table conveniently near the salad display and quickly selected our first dishes of the wide selection of fresh salad before ordering a bottle of the excellent Merlot, great...value at £14.29. Our starter of garlic bread and main course pepperoni pizza, both delicious and followed by additional visits for more salad. The restaurant was clean and tidy with free car parking on the out-skirts of Bolton town centre. Worth a visit and ideal for families.More

Date of visit: April 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 January 2019 via mobile

Out first experience of Pizza Hut was not so good and I doubt we'll ever visit again. Probably opted for the wrong food in going for the buffet. So unimpressed with the stodgy luke warm pizzas sat on the hot plate and a salad bar...that looked like it was left overs from the day before. Pizza Hut definitely isn't on our list of favourite restaurants. We'll put it down to experience...More

Date of visit: January 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 November 2018 via mobile

Myself and my work collegues visit this pizza hut around once a month for the lunch buffet, usually without complaint. We visited the other week to be told we now had to pay upfront before we eat as it’s ‘new policy’ since the refurb. All...we could see was a couple of seating booths less. Once sat down we notice a few more tables fill up, but not once did these people pay before eating. Not sure if it was because we was dressed in trade work uniform but it left a sour tasteMore

Date of visit: November 2018
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 June 2018 via mobile

Both pizzas where almost cold and looked completly unappetizing, didn't taste nice and not sliced properly. The cheese on the chicken strips was burnt that much it stuck to the paper!! Dominos is much nicer and cheaper!! Wont be ordering from here again

Date of visit: June 2018
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View more reviews
Best nearby
Best nearby hotelsSee all
Holiday Inn Bolton Centre, an IHG Hotel
966 reviews
.31 km away
Travelodge Bolton Central River Street
1,215 reviews
1.11 km away
Britannia Bolton Hotel
706 reviews
4.06 km away
Last Drop Village Hotel & Spa
2,385 reviews
4.14 km away
Best nearby restaurantsSee all
Sake Sushi
83 reviews
.34 km away
Cadar Chimney Cakes
54 reviews
.52 km away
The Noodle Shed
25 reviews
.49 km away
Nando's Bolton Vaults
120 reviews
.44 km away
Best nearby attractionsSee all
Bolton Methodist Mission
46 reviews
.54 km away
The Vaults
80 reviews
.55 km away
Market Place
43 reviews
.52 km away
Fred Dibnah Statue
32 reviews
.68 km away
Questions & Answers
Get quick answers from Pizza Hut staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines
Is This Your Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Free Listing

Pizza Hut, Bolton - Bolton Gate Retail Park Kay St - Menu, Prices & Restaurant Reviews - Tripadvisor