Our waiter didn't really seem very interested in taking our order, even while he was writing it down. We then waited far too long for our food, and when it arrived, my fish was hopelessly dried out and overcooked - so the delay clearly wasn't because the kitchen was overworked. But, hey, what am I complaining about - the diners...
We're really sorry you had a bad experience in our restaurant and are really surprised about it.
Our first aim is to give a perfect service and quality food.
We'll be sharing this with the team in order not to live this again.
Please be sure this is not the kind of comment we use to receive and we hope...