Unacceptably poor delivery service: after agreeing to deliver and making me wait 90 minutes, they called from the restaurant to say that they couldn't deliver because there were "roadblocks" and "many policemen about" - and asked me to pick up the food.
When I went out, there were no policemen or roadblocks - but it made me wonder - why...
We extend our sincere apologies for the inconvenience this has caused you.
We have checked our records and have confronted our duty staff related to your order. We confirm that this is the only delivery order on our records that encountered a delay, and we wish to clarify as follows:
1. Your order was received at 6.54pm on Sat 6th...