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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
RM 99 - RM 141
CUISINES
American
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
View all details
meals, features, about

Location and contact

LoDo
0.8 km from Coors Field
Reviews (849)
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Traveller rating
294
259
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38
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LanguageEnglish
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Traveller rating
294
259
104
56
38
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All reviews cheesecake salad cakes burger huge portions yum booth
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Reviewed 3 weeks ago

Such a great place to eat and host a business meeting. We were lucky enough to have Lindsay as our waitress and she was great. Kept up with our needs, but let us handle business as well. Enjoyed the skinnylicious avocado tacos that were amazing....Highly recommend.More

Date of visit: February 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cheesecake Factory, Agency / Consultant at The Cheesecake Factory, responded to this reviewResponded 2 weeks ago

Thank you for your review. We're so happy you enjoyed our SkinnyLicious Avocado Tacos and great service. We hope to see you again soon.

Reviewed 12 January 2024 via mobile

Let me preface this by saying I prefer non-chain restaurants. However, I was with a group of 12 ladies for lunch on a Thursday in downtown Denver before a play. So this restaurant seemed like a good choice since the restaurant is large with plenty...of room for our group. There are LOTS of food options on the menu, to the point where it can be overwhelming - but it was great to have lots of options so there was something for everyone in our diverse group. Portions are HUGE! The lunch portion salads were gigantic. I would hate to see the non-lunch portions. i had Tuscan chicken that was delicious. There were 3 chicken breasts on the plate! Yikes! Definitely consider sharing there. We had bites of cheesecake which was decent. Our lunch was made even better by our fantastic server Barb who made sure everything ran smoothly. I would consider going back & definitely recommend.More

Date of visit: January 2024
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Cheesecake Factory, Agency / Consultant at The Cheesecake Factory, responded to this reviewResponded 13 January 2024

Thank you so much for this review, Sandi. We're so glad you and your party enjoyed our Tuscan Chicken, generous portion sizes, extensive menu options, and fantastic service. We look forward to your next visit to enjoy more of our cheesecake.

Reviewed 29 October 2023

Steak Diane was paper thin cooked terrible. I complained the waiter said I still have the same amount of Steak. Poor quality thin pieces of steak overcooked (that we asked to be medium rate) is not worth $28. To be fair our cheesecake to go...was goodMore

Date of visit: October 2023
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Cheesecake Factory, Agency / Consultant at The Cheesecake Factory, responded to this reviewResponded 7 November 2023

We're so glad you enjoyed our good cheesecake. We are so sorry you were not satisfied with your Steak Diane and portion sizes. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while...More

Reviewed 15 January 2023

We tried this restaurant a couple of years ago with not a great experience. This time was much much better. I made reservations via yelp. We were early but the hostess said that was no issue and sat us right away. Our server was super...nice and attentive. The food was delicious and came out fast. The last time we visited there were lots of homeless around begging and fighting with each other. I only saw a few homeless and felt much safer than our visit in 2019. No one was screaming or fighting.More

Date of visit: January 2023
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The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 17 January 2023

Thanks for your review, Lisa. We're glad you enjoyed our delicious food and attentive service. We hope to see you again soon.

Reviewed 1 January 2023 via mobile

The food and service was great. We went here late New Years Eve. The place was packed, but the staff was so totally pro. They were cranking orders out at a great clip and everything seemed to be running like a well-oiled machine. We got...our to-go order within the promised time and went back to eat in our hotel room. I got the vegan Cobb salad. It was absolutely delicious and totally inspired me to start making salads for my lunches. My husband got the impossible burger. He said the sauce they put on it is really good. We also got the avocado egg rolls and a piece of carrot cake. The dressing that comes with the eggrolls rocks. The carrot cake is pure bliss. (But definitely not vegan!!) We were very happy with our visit and we will definitely be back.More

Date of visit: January 2023
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The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 January 2023

Thank you so much for your review. We really appreciate it. We are very happy you and your husband enjoyed our Vegan Cobb Salad, Impossible Burger, Avocado Eggrolls, Carrot Cake, and To-Go Service. We look forward to your next visit.

Reviewed 20 November 2022 via mobile

Cheesecake is always so good. We tried the Key Lime and Pecan Turtle Cheesecake. Yum!! The pecan brownie crust with the caramel swirl cheesecake was perfect. Totally worth the calories. We tried the hot spinach dip as well and asparagus fries but neither were very...memorable, not very flavorful. We’ll definitely try different appetizers for our next visit.More

Date of visit: November 2022
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The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 20 November 2022

We're glad you enjoyed our Key Lime and Caramel Pecan Turtle Cheesecakes, Ashley. We are so sorry you were not satisfied with our Hot Spinach and Cheese Dip. We will follow up on this with our team. Next time, please let our managers know if...More

Reviewed 20 November 2022

This chain may not be the most innovative, but the food is tasty, menu is huge, and it is always reliable. The restaurant in Denver is very nice. The staff were especially pleasant and friendly. My salad was a little gritty, but they apologized profusely...and took it off the bill.More

Date of visit: November 2022
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The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 20 November 2022

Thanks for your review, Dena. We're glad you enjoyed our delicious food, extensive menu options, and friendly service. We hope to see you again soon.

Reviewed 28 August 2022

I visited for the first time recently from the UK. My sister chose this restaurant for her birthday meal. I ordered Lemon-Garlic Shrimp from the skinny menu, and it was delicious. The portion size was also just right. It was very busy as every Cheesecake...Factory is, however we did not have to wait too long for a table. Regarding the bread before our meal, we sadly did not receive any of the trademark brown bread. Our servers were pleasant however. It was rather like sitting in a creche however, with many tables virtually on top of each other. We would have preferred a booth however sadly none were available. Parking is available nearby in a multi-storey car park at the end of the block which was really convenient. My sister decided to order cheesecake to go on our way out of the restaurant, and this took the longest time. Servers on the tills simply did not have time to serve the public waiting in line, due to preparing what appeared to be online orders ready for people to collect.More

Date of visit: August 2022
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The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 29 August 2022

We hope your sister had a wonderful birthday. We're so happy you enjoy our delicious Lemon-Garlic Shrimp, generous portion sizes, and polite service. We are truly sorry for your experience with our To-Go service. We would have been frustrated too. Our team should better communicate...More

Reviewed 2 July 2022

Sunday evening and this place was heaving, this is not the place for a quiet relaxing meal . We had a reservation but had to wait a short while to be seated. The outdoor seating was curtailed due to the Mall being dug up outside...so maybe that is why it felt busy. Our waitress was friendly and chatty. Our food was good too (brilliant club sandwich, faultless), but my, what huge portions! We could have shared each course and still not been able to finish! We did have to share a famous piece of cheesecake though. If only the restaurant was better maintained. The floor around our table was littered with trodden food scraps and the table was really sticky. The waitress apologised but strangely did nothing about either.More

Date of visit: June 2022
Helpful?
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The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 July 2022

Thanks for your review. We're glad you enjoyed our delicious Club Sandwich, generous portion sizes, and friendly service. We hope to see you again soon.

Reviewed 29 June 2022

Restaurant was about 1/3 full so we (family of 5) expected to be seated immediately. I was shocked when I was told it would be a wait of 1.5 hours. It was so empty I laughed and said "you must be kidding" and pointed to...the empty restaurant. The employee was shocked at my comment and could not understand why 1.5 hours was not reasonable. Obviously we left, went to a neighboring restaurant that had one table available and actually sat us immediately. I know - the management will say "Covid" to explain this away. But none of the other restaurants were so poorly managed. Avoid this place. Incompetent management.More

Date of visit: June 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 July 2022

Hi Lawrence, thank you for your feedback. We understand your frustration with us regarding the long wait and apologize. When planning your visit, try to come in right when we open in the morning or later in the evening to avoid an extended wait. Thank...More

Reviewed 8 June 2022

We as a family of 7 came to celebrate my wife's birthday on 31st May as there's something for everyone on the menu. Despite my daughter's pizza being burnt 3 times we had a great time, good food and service was great. And of course,...the cheese cakes are amazing.More

Date of visit: May 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 10 June 2022

We hope your wife had a wonderful birthday, Brian. We're glad you and your family enjoyed our food, service, and menu options on this special occasion. Thanks for your feedback, and we hope to see you again soon.

Reviewed 29 March 2022 via mobile

They were out of almost everything on the menu, which was fine but the kick was my boyfriend ordered a burger and they gave it to someone else on accident. it wasn’t even busy at the time there was about 5 tables of people eating....They then said they were going to make his burger speedy quick so he could eat since the rest of our party had already finished eating. When the burger came in was severely undercooked, it was even pink on the top in the burger. He hadn’t eaten in the last 10 hours so he decided to eat half of it, which he soon regretted.More

Date of visit: March 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 31 March 2022

We are very sorry for this experience with your boyfriend's burger and for the service you received. We'd like to speak with you more. Please visit our website’s Contact Us page. Select "General Questions and Comments" from the menu and allow us a few days...More

Reviewed 22 February 2022

We had lunch at Cheesecake Factory before heading to the Home Show, expecting average. The food was so much better than that! I had the miso salmon with snow peas and sweet potato fries, my husband had a mushroom burger. While I normally ask if...the salmon is wild or farm-raised, I forgot to, and it was farm-raised. In spite of that, I enjoyed it thoroughly and it was cooked exactly to my specifications on the rare side. The miso sauce was indescribably delicious but I wished that there were more than 4 snow peas. My husband asked for extra mushrooms on his burger and that was properly done as well. Our service also very attentive and the ordering was done accurately. The sweet potatoes were just so-so but we didn't really need them anyway.More

Date of visit: February 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 25 February 2022

Thanks for your review, Louise. We're glad you and your husband enjoyed our delicious Mushroom Burger and attentive service. We hope to see you again soon.

Reviewed 7 October 2021 via mobile

I ate here a long, long time ago so im not sure if its changed, but when i ate there last the food was absolutely delicious. Kindof spendy but thats expected for the denver metro. Its located on the 16th street outside mall so theres...plenty of things to do once youre done eating.More

Date of visit: November 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 8 October 2021

Thanks for your feedback, Trent. We're glad you enjoy our delicious food. Perhaps you'd like to join us for Happy Hour for discounted food and drinks. We also offer wonderful Small Plates and Snacks as a great value. Thanks again, and we hope to see...More

Reviewed 30 June 2021 via mobile

We had never been to this place and we were blown out of the water at how good this place was. The chicken pot stickers, cheesesteak and cheesecake were fantastic! The service was great and everything was fantastic from start to finish. Left a big...tip and would definitely be back!More

Date of visit: June 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 July 2021

Thank you so much for this review. We're glad you enjoyed our California Cheesesteak, Chicken Pot Stickers, and great service. We look forward to seeing you again soon for some more of our cheesecake.

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Questions & Answers
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guys940
9 November 2019|
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Response from 934wileyj | Reviewed this property |
I would call them if I wanted to know.
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camiloj377
11 June 2017|
AnswerShow all 11 answers
Response from Priscilla M | Reviewed this property |
Yes, this is a big mall and you park at back or front entrance, which also provides Valet.
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The Cheesecake Factory, Denver - LoDo - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about The Cheesecake Factory

Yes, The Cheesecake Factory offers takeaway services.

The Cheesecake Factory is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 3.5
  • Atmosphere: 4