We booked the old Groupon deal, as had many of my friends who
raved about their stay, many also with young children.
I have heard of the Slieve Russell over the years, and it always had fab
reviews, so we were really looking forward to our stay.
In short, we were left wanting.....
The hotel was busy when we checked in (A Sun afternoon, busy foyer). We checked in early..receptionists were efficient and our room was ready..All good so far....
The hotel looks a little tired...scuff marks
on wallpaper, furniture with handles missing etc
However, our room was pleasant enough...
Then we get to the food in Setanta restaurant...The only 2 choices available were
this or the bar food, which was literally only soup and sandwiches. We debated
eating in this restaurant as it was quite expensive, then we threw caution to
We had a 3 year old with us, so wanted to get her something decent...Ordered the
cod fish fingers....We were so disappointed...It arrived about 10 mins after ours, and was
4 frozen fish fingers and frozen chips...for the guts of 8 euros...Our local pub does a fresh
version of this for much less that would knock the socks off it!!
My husband and I had the burger (16 euro 50) and chicken ( 18 euro odd) and both were mediocre.......
Only other real negative was the soft play area which can only be described as a children's
dungeon....No windows, smelly and grubby.....A very depressing space!!! There apparently is another 'Games Room' but this was locked on both days...We did enquire via a member of staff who simply told us it mustn't have been opened that morning...And that was that?!!!!In fairness, the weather was dismal so we didn't get a chance to experience what the grounds had to offer..
However, there were positives...all the staff we encountered were fab..The Cavan charm! The leisure centre was great, the spa area was nice.....
Like I said, we were just left wanting....The overall feeling I had was one of uneasiness and
uncertainity (understandably!) but cutting corners on food and leaving your guests with limited options for dining is definitely not the way forward...
I doubt we would ever return which is a shame as, like I say, we really wanted to like it...
Sorry Slieve Russell!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
28 February 2012
Report response as inappropriate
Thank you for your review and I am most disappointed to learn that we did not meet your expectations.
I will discussed your valued comments regarding food in the Setanta Restaurant with our Head Chef and please accept my apologies for any lapse in our standards you experienced. In response to your observations regarding the price, I can assure you that our rates are comparable to similar hotels in the 4-star category and that we strive to keep the rates at a keen and competitive price. For instance, we offer a two course Table d’Hôte menu inclusive of a glass of wine for €28.50.
I was very sorry to read your feedback regarding the soft play area. I do accept your point regarding the room not having a window, however this area was added to our family facilities in recent years and this room was the only suitable location adjacent to our existing facilities and convenient to our family bedrooms. Unfortunately I think that the Children’s Games Room would not have been suitable for you, as it is aimed at older children offering air hockey, pool tables, etc.
I do hope you will reconsider your decision not to return to the Slieve Russell in the future, as we would very much welcome an opportunity to restore your faith in us.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC