For Hyatt manager who may add comments:
People are complaining daily so saying that you are working on improving service is not enough. There are plenty of improvements that can be made now so that people can enjoy their vacation with family instead of waiting for service they come to expect of hyatt.
1. If you need/want shade be prepared to wake up at 6am.
2. WiFi in the hotel is $35 per week which is ok but it works for one device at a time. Switching between devices requires a procedure that works 50% of the time. The other 50% requires a call to third party support which is not vary friendly.
3. Anything you buy at the hotel is supermarket price * 3.
4. Service in stores or restaurants at the hotel is somewhat friendly but as slow as it gets.
1. Great location.
2. Hotel property is gorgeous.
3. Water slide is great for kids.
4. Beach is great.
Everything is the hotel that does not require a human touch is absolutely what you come to expect of Hyatt. Unfortunately the story with service especially at the beach makes made this vacation not with the time or the $.
I'm still at the hotel hoping to see some improvements.
- Also Known As:
- Hyatt Regency Aruba Hotel Palm/Eagle Beach
- Hyatt Regency Aruba Resort
- Hyatt Aruba
- Hyatt Regency Aruba Hotel
- Hyatt Regency Aruba
- Hyatt Palm/Eagle Beach
- Palm/Eagle Beach Hyatt
- Aruba Hyatt
- Hyatt Hotel Aruba
- Hyatt Regency Aruba Resort And Casino Palm - Eagle Beach
- Official Description (provided by the hotel):
- Experience an oasis of gracious elegance and warm hospitality. This jewel among beachfront hotels in Aruba offers a welcoming combination of superb amenities, ideal location and outstanding service. Discover countless ways to spend your days at our luxurious Aruba hotel and spa. Play tennis, relax on the white-sand beach, race down the waterslide, or pamper yourself at Stillwater Spa. Savor delicious cuisine from around the world. Take a chance in the casino. Whether you are looking for a fun-filled family vacation, a romantic getaway or a memorable business gathering, this year-round Palm Beach Aruba hotel destination is sure to delight. ... more less
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