My boyfriend and I just got back last night from an amazing vacation at the Sun Palace! It was our first time in Cancun and we absolutely loved it. I read tons of reviews of the resort on Trip Advisor before we left so that I could feel prepared for what to expect. The majority of the reviews on here are spot on. My opinion on the resort is as follows:
Rooms: We had an amazing ocean view room that overlooked the activity pool as well. It was wonderful to wake up to that view every morning. We asked if we could upgrade our room and we were originally assigned to room 833, but after asking for the upgrade were moved to room 828. I'm a bit confused as to whether that was actually an upgrade or not as it was only a few doors down. We wanted to upgrade to concierge and asked the front desk for 2 days, but none were available. However, we noticed another couple that checked in at the same time as us that had the lower level rooms and they were upgraded a day later. I guess it's luck of the draw? Although it would have been nice to be able to enjoy all of the amenities offered at the concierge level, we were perfectly happy with our room on the 8th floor! Definitely try to use your points to upgrade if you can!
Beach/Pool: The beach was absolutely beautiful! You have to get out there pretty early (730am) if you want to get chairs with an umbrella. I think that this is technically frowned upon; however, when everyone else is doing it, you feel you have no choice if you want a good seat with an umbrella! The servers on the beach are very friendly and come around often to get your drink orders. The pools are really nice as well, but we never had luck getting seats up there.
Drinks: Very good! if you want top shelf liquor, make sure to ask for it.
Food: The food was delicious and there was a lot of variety to choose from. We liked the Asian restaurant the best and ate there twice. We had Hugo as our server both times and he is an absolute gem as is Carmen at the hostess stand. The Italian restaurant was great as well, make sure you ask for a Mayan coffee to go with your dessert! The Steak was our least favorite. I ordered grouper and it had no flavor at all and the selection at the buffet was lacking in my opinion. The Mexican restaurant in the evening was delicious and the service was great as well. The breakfast and lunch buffets were great everyday with a great selection. Here is my only complaint in regards to the food: one day I ordered some food from the grill station and the employee that made my food sneezed into her hand and then continued to handle the food (with no gloves on) without washing her hands. The very next day I ordered chicken tacos at the grill and the same employee handled raw meat and then proceeded to touch my tortillas for the tacos directly after handling the raw meat. I was very off-put by both incidents.
Room Service: Wonderful! We ordered breakfast 2 mornings and additional room service two other times. They are very quick and efficient with your orders.
Entertainment: A bit lacking, but we really enjoyed both the Caribbean and Retro shows. The dancers were fantastic! The entertainment staff does a good job of trying to get people involved and were very friendly.
Spa: Wonderful! We used our resort credits for a couples massage and it was very relaxing.
Front Desk/Booking Appointments: For some reason, any time you had to make an appointment (tours, spa, pictures) it seemed you had to wait for a long time while the person behind the desk tapped away at the computer. You would think they would have a pretty organized computer system within the resort, but I've never had to wait so long to make appointments for anything.
Resort Credits: I'm not sure why some people say they had a difficult time using these. We used almost all of our resort credits on our room upgrade, swimming with dolphins, couples massage, pictures and upgraded wine list. They are VERY easy to use!
Overall, we had a really great experience at the Sun Palace and would highly recommend it to anyone looking to go on vacation in Cancun!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC