Have to agree with gatorcindy89 about the inattentive dining room staff. Seems when you wear an "all Inclusive" bracelet you get less attention than cruise shippers with a day pass. Although we tipped at every meal, everyday, we still had to call the waiters to get drink refills etc... I also asked for a beer in a bottle and was informed that I am only entitled to beer on tap because I AM ALL INCLUSIVE. In 25 visits to Cozumel we found the wait staff to be the least attentive we have ever experienced. We know the economy is hard on everyone so we tipped anyway. We have stayed at several AI resorts and found it annoying to be constantly asked for our "bracelet" number. After a couple of days... you would think the staff would know you and can clearly see you have your "bracelet". Perhaps even remember the number, since tracking our eating patterns seemed so crucial to the resort. There are surcharges for shrimp at dinner but not lunch. There are apparently different levels of AI... Just stayed after paying for a trial membership and was very disappointed to find that a 1 bedroom that is supposed to accomodate 4 has only one bathroom (Toilet) to share. We exchanged and stayed in the tower previously had a bathroom for each bedroom and the studio.
Early one morning, a blonde woman unlocked our room and opened the door and realizing her mistake shut the door and left. When we asked how someone else could have a key to our room, we were told that only the maid would have a key. They said the maid is not blonde and it could not have happened. The door lock was checked before we went to bed. We do not plan to stay there again.
On a positive note. The maid was sweet and we left a tip daily and got a cute towel character every day.
- Also Known As:
- El Cid Cozumel
- El Cid La Ceiba Cozumel
- Official Description (provided by the hotel):
- Located right on the beach, in the South part of the hotel strip, the renovated El Cid La Ceiba Beach Hotel, located in one of the world's most beautiful and spectacular scuba diving sites in the world, offering the perfect balance of glamour and flair of a first class resort with the laid back atmosphere and attentive service that made us famous. Tone up your muscles at our gym, treat yourself to a relaxing massage or detoxify and cleanse your body at our newly mayan influenced spa. ... more less
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