Thank you for taking the time to complete the online survey regarding your recent stay with us.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and I will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
Our hotel is in the middle of renovations, and we will upgrading/replacing all the items in the guest rooms over the next several months, including the drapery. Unfortunatly the bugs, are quite upsetting, and I do apologize that you had to find them in your room.
I hope this stay will not prevent you from staying with other Choice Hotels in the future.