Let me start off by saying, in the folder front desk hands you with your room key, there is a slip of paper in it asking you to put a review on trip advisor ...strange? tacky? We have travelled alot and have never seen this before. Myself, hubby and daughter stayed there for the weekend of March 16 -18.It was a crazy party weekend, the place was packed with university kids. It was St patricks day as well as Toronto was playing Ottawa (hockey) good hotel and great location parking was inexpensive $15 day ( and to agree with the previous review, parking is very scarace, hard to find a spot) front desk was very friendly and helpful. A few complaints such as, mold in shower, bathtub would not drain and door lock fell off in my hand maintaince had the problems fixed by the time we got back to room for the night. Overall, a good hotel (even with the problems) and I would stay again, only if I was able to get it through priceline Not worth the advertised rate. Will be travelling to Ottawa on a regular basis as daughter will be attending school in Ottawa.
rooms facing the street are noisey, however good location to see the action on the street.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
24 March 2012
Thank you so much for sharing your experience with other travelers on TripAdvisor!
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We do encourage our guests to post reviews, as we believe travelers should have access to honest and unbiased opinions and reviews. It also helps us to identify what's important to our guests and what we're doing well and where we could improve. We're glad to hear that while you did encounter some issues during your stay, our staff quickly worked to resolve them!
The in and out priviledge that goes with our parking is very handy for those who plan to be out and about in Ottawa. As our rates can vary literally day to day, month to month based on occupancy, I recommend taking a look out advanced purchase option as it can help save you money.
Again thank you for providing others with an honest review and we hope to see you again soon as your daughter starts school in Ottawa! We wish her the best!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC