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Delta Hotels
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Reviewed 1 July 2014

My husband and I as well as our friend from Nova Scotia stayed here over the weekend of July 28, 29 and it was okay. Some of the positives were the kettle provided in the room. My husband is a tea drinker and doesn't like his tea to taste like coffee like it often does when brewed through a coffee maker so this was a definite plus. I found the on-site restaurant very expensive but nice. I have to agree with one of one the other reviewers, it is definitly time to update the rooms!!!! Ours looked quite worn and dated. I find that the one thing that makes a hotel go from bad to good is the staff and thus my rating of very good opposed to average.
We had two instances where the staff went beyond their duties in my mind. Firstly at the restaurant at dinner on the Saturday we asked for directions to either Mcdonalds or Tim Hortons thinking of breakfast the next morning. The young server got the printed them off for us and highlighted the route for us. The second instance was my friend had some bottles of beer that she thought needed an opener. She asked at the front desk. They didn't have any but the young man behind reception had one on his key chain that he lent my friend. That is why I rated it above average

Date of stay: June 2014
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank GravenhurstDorri
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DeltaMRK, Manager at Delta Hotels By Marriott Toronto Markham, responded to this reviewResponded 2 July 2014

Thank you for taking the time to share your experiences during your recent stay. We agree with you that the staff definitely makes a big difference and your comments will be shared with the team. We will also relay your concerns about updating the rooms to the ownership. If we can be of any further assistance, please do not hesitate to contact us.

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Reviewed 24 June 2014

We had several weekend functions booked at this hotel. Their catering and meeting manager is aggressive and extremely rude. She tried to bully us into a small conference room even though we had booked a 3500 sq.ft Ballroom. Then the noise from the other events and the other guests roaming into our hallway was extremely disruptive and the hotel staff never responded. The elevators take 10 minutes minimum to arrive and you loose a limb if you don't jump in!
The rooms and the furniture were cheap when it was new and that was over 60 years ago.
The sheets are never changed during your stay... Need I say more?

Room tip: Don't go.
Date of stay: June 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AzitaSayan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DeltaMRK, Manager at Delta Hotels By Marriott Toronto Markham, responded to this reviewResponded 25 June 2014

Thank you for your comments, Dr. Sayan.

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Reviewed 26 May 2014

We spent a few nights at the Delta this weekend on our trip to Toronto to do the Edgewalk at the CN Tower. Like a few other reviews, I have to agree the rooms could use some renovations. They weren't nasty by any stretch, but the TV was ancient and not flat screen. It was even a Magnavox and I don't think that brand has been around for a long time. The beds had controls to pick a sleep number which I was excited to try, but they didn't work on either bed.

The beds though were comfortable and the room was very clean. Most of the staff I encountered were overly friendly and helpful(aside from an older gentleman that worked at night. He wasn't very friendly at all).

The location was ok and fairly easy to get to and out of it. We found several restaurants a ways down the road. The hotel does have an over priced restaurant on site with an equally over priced bar.

As a smoker, I was happy to see a nice outside area where smoking was allowed very near the lounge. It was very peaceful and a lot of fun just to sit outside and enjoy the weather and relax.

Great stay!

Date of stay: May 2014
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank srembe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DeltaMRK, Manager at Delta Hotels By Marriott Toronto Markham, responded to this reviewResponded 28 May 2014

Thank you, Mr. Rembe, for giving us your comments about your recent stay. We apologize for the sleep number beds not working. We are very grateful for you informing us of this together with your comment about the "older gentleman that worked at night". Your feedback is valuable to us as it provides us the opportunity to address your specific concerns and progressively work to exceed your expectations. However, your insights about the rest of the team will definitely be shared with them. We will also relay your observation about the TV to the ownership. We wish to have more occasions to have you back with us.

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Reviewed 2 May 2014

This place is in bad need of a renovation... everything was clean and in good order, but finishes and furnishings are outdated and are rather ugly. The breakfast buffet was slightly less than comparable hotels, but it wasn't very good. Honestly, everything in the buffet could be found in the free breakfast offerings that most lower-tier business hotels give (Hampton, Holiday Inn Express). Why am I paying for this? Staff were friendly and competent, and the Wi-Fi worked. 6/10

Date of stay: April 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank bensagle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DeltaMRK, Manager at Delta Hotels By Marriott Toronto Markham, responded to this reviewResponded 28 May 2014

Thank you for taking the time to share your experience with us. Your comments have been noted and shared with our personnel and the ownership. If we can be of any further assistance, please do not hesitate to contact us.

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Reviewed 29 April 2014

We arrived after 11 pm and the gentlemen working surprised me by knowing who I was without me telling him. We may have been the last reservation to show up that day but it still was nice. He also upgraded us to a suite. Our room was rather spacious, very clean, and quite.

Date of stay: April 2014
Trip type: Travelled with family
2  Thank Jeff M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DeltaMRK, Manager at Delta Hotels By Marriott Toronto Markham, responded to this reviewResponded 28 May 2014

We are very grateful that you have taken the time to share with us your experiences. We aim to personalize our check in procedure and we are delighted that we were able to give you a pleasant surprise during your arrival. Your comments will certainly be shared with the team. We hope we'll get more opportunities to welcome you back and, most likely, surprise you again.

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