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Reviewed 1 May 2012

We spent an April weekend at Thunderbird Rizal to celebrate our anniversary with some R&R. While driving our way to the resort, the view of Manila was simply breathtaking and bonding with the view of Laguna de Bay was great.

We arrived at around 1:30 and check-in was a breeze. However, there were some guests arrived ahead of us were having problems with checking-in. Hope they had checked-in afterwards we went up to our room.

The DeLuxe room was big... and we mean BIG. Two queen beds and maybe two more extra beds can fit inside the room. The beds were really nice to sleep in and pillows were an added bonus. But we noticed that the furniture already had signs of age. Most tables had glass stains; maybe the previous guests did not know how to use coasters. Lighting was quite dim, there were only three table lamps that lit during the evening.

The bathroom was also big. However the tub was quite small for a bathroom with that size. Basic toiletries and a set of towels were provided. However, the bathroom smells like it was not cleaned up. Also, the cleaners might have forgotten to spot the used soap by the previous guest.

As for the other features of the resort: Pool was pretty small for this type of resort. But the jacuzzi was relaxing. The welcome drinks were a little bit too sweet. The restaurant had a limited menu and was quite pricey, and one will not miss the taste. Breakfast was also a bit limited as well. The casino was huge; but we did not try to bet our luck. We took massage services instead, and it was good considering that it was in-room service. Overall service was satisfactory as the front desk to the butlers showed their best to provide good service.

There is still room for improvement. Hope it is going to be quite different at Poro Point.

Room tip: Choose rooms facing the lake, but you might pay extra.
Date of stay: April 2012
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank dyupe_moe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
tbrphilippines, Manager at Thunderbird Resorts Rizal, responded to this reviewResponded 3 May 2012

Dear dyupe_moe,

Thank you for choosing our hotel to celebrate your anniversary. It was good to know that you had an overall satisfactory stay with us and particularly liked our beds, massage and the service of our front desk staff and butlers. Your kind words have been shared with the team and this will definitely motivate them to keep up the good work.

We appreciate you sharing with us your observations and rest assured that we will look into the matter.

Once again we thank you for your patronage and we look forward in being of service to you again soon. On your visit to Poro Point, please do not hesitate to contact me directly and I would be glad to assist you with your reservations.

Sincerely yours,
Therese G. Samala
Hotel Quality Manager

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Reviewed 22 April 2012

My family(husband and 2kids) stayed here April13-15, weekend. Arrived 230pm and checked in right away though the receptionist who assisted me isnt that really courteous. She smiles but you'll feel that she's just trying hard to smile. Our room was on 2nd floor and thats the only hassle for me, getting up and down thru stairs. Luggage boyds are very helpful and friendly. Room is clean, spacious, with 2 queen size comfy beds. CR is alean and big also, strong hot/cold water. They offer free WIFI internet which is dependable. The package we availed came with a P-600 match play bet in their Fiesta Casino which my husband played with and luckily, he won P4000. Pool is just ok, kind of small for the place. We like the view, ambiance and staying beside the pool in the late afternoon where you could literally say sit and relax.
I believe there were only around 40 rooms in the place. Buffet breakfast served in the Koi Restaurant is ok, few selection of food but overall ok. Only cons, prices of the food in their menu are a bit high for the servings.
Overall, I would definitely go back here and recommend this place to all those who want to relax and stay away from the busy city.

Date of stay: April 2012
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Adriano M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
tbrphilippines, Manager at Thunderbird Resorts Rizal, responded to this reviewResponded 24 April 2012

Dear Adriano M,

We were pleased to read that you had an overall enjoyable stay in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. However, it is with sincere regret that you were dissatisfied during your check-in. We have taken serious note of your comment and rest assured that we will strengthen our training in regards to guest relations to avoid such incidents in the future.

Thank you for taking the time to inform us of your experience in our hotel. It is through feedback such as yours that enables us to improve the quality of our products and services.

On your next visit, please do not hesitate to contact me and I would be glad to assist you with your reservations.

Sincerely yours,
Therese G. Samala
Hotel Quality Manager

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Reviewed 6 April 2012

My husband and I weren't sure if we could afford a honeymoon when we were planning our wedding so we just planned to stay at Thunderbird Resorts. It was near our place so it was convenient to go there and we were even still able to meet with some balikbayan relatives who came home for our wedding and just easily come back to the hotel. There were many shuttle services available from many different places at different times in the day. This was definitely very convenient. The reservation we made was a good promotion since we were also able to avail of a couples massage in our room which was very relaxing. The room was very big and the king sized bed was the biggest and softest bed I've ever seen. The pillows and sheets were all new and luxurious and it was comfortable to sleep in. The bathroom was huge with a bathtub, all the free stuff in the bathroom were luxurious as well, not like the cheap stuff in other hotels. There was even a separate bottle for conditioner and lotion. There were different restaurants around the resort and the prices were a bit high but that is something to be expected. Great music was playing over by the pool giving it a very relaxing vibe. The infinity pool was great and the view was breathtaking. There was also a casino there, although we had coupons that we can use for the casino we opted not to play there. The breakfast buffet was great! It was definitely a relaxing stay and we will definitely be back maybe this time with our families. Hoping for great deals, if there are great deals we will definitely avail of them.

Date of stay: December 2011
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank iCa_Cheng
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
tbrphilippines, Manager at Thunderbird Resorts Rizal, responded to this reviewResponded 11 April 2012

Dear iCA_Cheng,

Congratulations on your recent wedding!

We would like to thank you for choosing our hotel as your accommodation choice for your honeymoon. We were pleased to read that you had an overall excellent stay in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday.

It was a pleasure to be at your service and we all look forward in welcoming you and your husband back. On your next visit, kindly contact me directly and I would be more than happy to arrange your stay with us.

Sincerely yours,
Therese G. Samala
Hotel Quality Manager

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Reviewed 4 April 2012

I've egged my husband to bring us to this place this Holy Week vacation, and we're glad to have booked a room from April 5 to 7. I hope we'd be surprised to have a good family vacation.
've been to Thunderbird - Poro Point last February, and oh my! I really loved the place - its cleanliness, overall surrounding, the staff who are very solicitous and a lot more. The rooms are big (an understatement. It's huge) even if it's a de-luxe room, fitted with 2 king-sized beds, fluffy pillows, LCD wide-screen TV set, the room has its own router for WiFi, big comfort room with jacuzzi-type bathub and shower-area. (Wonder if they will also put an LCD tv set in its comfort room in the future). Oh, I could have written this review at Poro Point (later)
It's a yearly vacation that my family look forward to always, because it's a chance for us to be together especially with my mom who's 82 years old. But with the good reviews here, I am sure I'll be in for an AHA moment. See you Thunderbird - Rizal.

Date of stay: April 2012
Trip type: Travelled with family
3  Thank Goodnews98
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
tbrphilippines, Manager at Thunderbird Resorts Rizal, responded to this reviewResponded 11 April 2012

Dear Goodnews98,

Thank you for taking the time to inform us of your wonderful experience last April 5-7. We look forward in welcoming you and your family back at Thunderbird Resorts Rizal and Poro Point. On your next visit, kindly contact me directly and I would be glad to assist you with your reservations.

Sincerely yours,
Therese G. Samala
Hotel Quality Manager

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Reviewed 1 April 2012

Ive been wanting to see thunderbird resort,,as soon as we landed in manila, my husband told me to make a reservation in rey valeras show,,the girl whom i spoke to over the phone told me that there was no need for resrvation..or i can pay for the reservation,,in short i drove for 2 hours that night,,when we get there..tables were all RESERVED but not occupied ,,the bar captain was nice to find us a table but there was really no place,,to our dissapointment we just went home..

Date of stay: March 2012
  • Trip type: Travelled with family
    • Service
7  Thank Grasya M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
tbrphilippines, Manager at Thunderbird Resorts Rizal, responded to this reviewResponded 3 April 2012

Dear Grasya M,

It is with sincere regret that I note your dissatisfaction during your visit with us. I appreciate you bringing this matter to our attention therefore giving us the opportunity to improve. Please accept my sincere apologies for the frustration and disappointed this has caused you. All concerned staff and Department Heads have been informed of your experience and rest assured that action will be taken to avoid this kind of incidents from happening again.

We sincerely hope that this unfortunate experience will not impair your confidence in Thunderbird Resorts and look forward to the pleasure of having you and your family back with us. On your next visit, kindly contact me directly and I would be happy to assist you.

Sincerely yours,
Therese G. Samala
Hotel Quality Manager

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