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Reviewed 19 July 2014

This is how hotels should be run- efficient, with a smile and helpful.

Our room was neat, clean and tidy with plenty of space. We had a nice bathroom and space to unpack and repack our bags again for the flights home.

The location was near enough to town to be close, but a long enough drive to be far. (45 minutes from the Eiffel Tower- which is a long drive, considering that they’re not too far apart- but for the one-ways and turn-round streets!)

The reception was laid out quite unusually, but the staff were quick to help and acknowledged you even if they were busy. They were good with bookings for taxis and wake-up calls, and their estimates for taxis to the airport, and travel times, were very good. (That’s important to know if you have ever been to CdG Airport for flights…)

They were also helpful when I mailed my boarding pass for printing- it was downloaded and printed in 5 minutes, even with a group having just arrived checking in.

Entrance to the elevators was a bit arb- you had to walk past the reception, keep going and when you arrived at the wall at the back- turn left- not well marked and not intuitive, for that matter.

It’s a modern hotel, quite open and wide.

A nice place to stay, and if I am back in the area, will definitely go back.

Date of stay: June 2014
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Anon3690
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
J_Cherpin, Directeur général at Pullman Paris Centre - Bercy, responded to this reviewResponded 22 July 2014

Dear Anon3690,

What a pleasure for the entire team to read you message! We thank you for taking the time to share your experience.

We are happy you have enjoyed your stay in Paris with us and will definitively be glad to welcome you back.

Best regards,
Jérôme Cherpin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2014

I stayed in Pullman Bercy from 6th and 10 July 2014. The bill was settled on 10th July. However on 14th July the same amount was debited again from my Travel Card. I called up the hotel immediately and till date [18th July - 4pm] they do not have an answer of what happened. They are still trying 'to figure out' what went wrong. And I was not the only one, this happened with a colleague of mine as well. L'Oreal held a big international conference with them and they also managed to mess up the booking dates of lot of my colleagues.

The worst part is they are not bothered at all to respond. I was the one begging them to call me and at least update me on when I will receive the money back. But I still have no proper response from them.

I was in France for 3 weeks and hence had checked in to another hotel for the rest of my stay, I informed Pullman hotel at the very beginning that I will be leaving for India in 2 days, I do not have enough money to settle the bill in another hotel - but again why will they bother!!!

It’s truly a disappointment to see how much they really care about their customers!!!

Date of stay: July 2014
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
4  Thank HemaliPandya
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
J_Cherpin, Directeur général at Pullman Paris Centre - Bercy, responded to this reviewResponded 22 July 2014

Dear Mr. Pandya,

Thank you for taking the time to comment on the Pullman Paris Bercy.

A copy of your message has been passed to the financial, event and front desk teams of the hotel, so that they are aware of the difficulties that you mentioned.

We understand your disappointment. We deeply regret that a second debit of the same amount appears on your account. Nevertheless, we did not charge you twice. Céline, who is your contact at the hotel, informed you about the investigation on process with our bank. We even received the proof that we only charge you once from our Bank. The document is in French, we can send it to you if you need to. Moreover, we were told by our bank contact that this situation happens even if it is quite rare.

The solution is on your bank side and of course we can assist you to provide any document or information you might need.

Please be assured of the importance we attach to the confidence of our guests.

You mentioned the same situation with a colleague. The situation is difference with her. It deals with double reservation and late cancellation which is supposed to be charged, as written in our agreements.

Be assured that we truly understand your situation and care about our guests’ experience. Unfortunately, we can not refund an amount that we did not charge.

Céline and I remain at your entire disposal if you need any further information and truly hope that you would find the solution soon.

The entire team would have the pleasure to welcome you back.

Best regards,
Jérôme Cherpin.

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Reviewed 17 July 2014

The Pullman Bercy is a great business hotel or a hotel for those who do not appreciate the sometimes tiny and rustic rooms found in older hotels and properties. A modern comfortable bathroom and room nicely appointed was appreciated for business. only 2 stops from the main metro station in the middle of tourist Paris makes the out of the way location in a modern neighborhood not so bad. Again, great for business. It also appeared popular with tour groups.

Date of stay: July 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank JoeyQuest
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
J_Cherpin, Directeur général at Pullman Paris Centre - Bercy, responded to this reviewResponded 17 July 2014

Dear JoeyQuest,

Thank you for having taken the time to share your experience with other travellers. We truly hope to have the pleasure to welcome you back on a business trip or on vacations.

Best regards,

Jérôme Cherpin

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Reviewed 15 July 2014

Date of stay: July 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
J_Cherpin, Directeur général at Pullman Paris Centre - Bercy, responded to this reviewResponded 21 July 2014

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Reviewed 14 July 2014 via mobile

Stayed here for two nights as part of a tour. The hotel itself is nice. The rooms are modern and a good size for Europe. They also had free bottled water.
Downside: outside of main tourist area so if you are short on time and want something central, this is not it. A taxi was about 10 euro from the centre. I didn't attempt to walk it. Bar downstairs the biggest rip off I have seen $7 euro for a latte!!?! I nearly had a heart attack. Needless to say we didn't eat at the hotel. There is a little village right opposite with plenty of choice. Overall a nice hotel but a bit far out and overpriced.

Date of stay: July 2014
Thank pepoka
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
J_Cherpin, Directeur général at Pullman Paris Centre - Bercy, responded to this reviewResponded 21 July 2014

Dear Pepoka,

Thank you for sharing your impression regarding the hotel.

We truly hope to have the pleasure to welcome you back.

Best regards,

Jérôme Cherpin

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