I planned my trip in advance using my Accor Platinum status but had to cancel my flight and stay nearly at the last minute because of my father's health issues.
But two weeks prior to my stay, I got an email from The Pullman Toulouse Centre asking for requests, special items etc. Since I wanted to visit historical sites, I sent all of them. I got the response that I would be received with joy at the hotel.
Almost simultaneously when I had to cancel, I received two emails from Estelle Diaz at the PTC, responding to my requests about Toulouse visits, Conques and Moissac travel arrangements etc. When I wrote back about the reason for my cancellation, Mme. Diaz wrote to me not only noting my cancellation but giving my best wishes for 'mon papa'.
I can think of nothing more wonderful than hotel service like this. While I cannot yet comment on the hotel itself, I am thinking of changing a planned hotel stay in Avignon/Marseille to Toulouse so that I can experience what I missed, and most especially the wonderful people who operate this hotel. I care about a quality experience when I travel and even though in this case it was cancelled, I felt I received more than in some places in which I have actually stayed. That's saying a lot, and it is due to the amazing management.
A Mme. Diaz, je vous remercie beaucoup! A bientôt!
- Also Known As:
- Pullman Toulouse Centre Hotel
- Pullman Toulouse Centre Hotel Toulouse
- Accor Toulouse Centre
- Sofitel Toulouse
- Toulouse Sofitel
- Official Description (provided by the hotel):
- The Sofitel Toulouse Centre is located in the heart of Toulouse, near the Place Wilson, the Matabiau SNCF train station and just 15 minutes from the airport. The central location is ideal for both business and leisure travel. In between excursions and business meetings, you can savor the world's specialties at the SWCafé restaurant and relax over a drink at the SW Lounge bar. ... more less
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