Dear Guest,
Thank you for taking the time to share your experience with us. Your feedback is very important for us, as it helps us to improve our services and facilities.
First of all, we appreciate your remarks about your experience in our Hotel. Thank you for your positive comments about our housekeeping service and cleaning standars.
Regarding your remarks about this our Restaurant staff attitude, let me inform you that we are really surprised with your comments. As you can see in other guest's reviews, our staff stands out due to their friendly treatment and attetion to detail. Nevertheless, our F&B Manager will take into consideration your suggestions in order to improve, even more, our service quality. Please, accept our apologies for any inconvenience caused.
All Guadalmina Hotel staff remains at your entire disposal for any requirement you may need to assure a pleasant stay in the future. We look forward to welcoming you soon!
Please, do not hesitate to contact our Bookings Department before your next visit in order to offer you the best available rate.
Yours faithfully,
Fernando Al-Farkh
General Manager