I was petrified of making it to the hotel without being pickpocketed in light of the numerous comments about Piazza Garibaldi which is outside the train station and which the hotel is situated on. Either I was street smart and had taken all the precautions necessary, or the pickpocketing is not as rife as it is made out to be (atleast during daytime).
What would have helped is if the hotel had made it clear how to approach its location because crossing the road in front of the hotel is a nightmare. My recommendation is if you are walking away from the train station to the hotel, walk on your right hand side of the Piazza as the final pedestrian crossing is much closer to the hotel.
During my 3 night stay, twice I was told that there computer systems were not working. On the first occasion, my check-in was delayed (whilst other people seemed to have no problems checking-in). On the second occasion, I was told that I hadn’t paid in advance (despite my insistence) for my accommodation. It was only when I was searching for my email confirmation of having paid, the lady made reference to a third-party website that I had allegedly made the reservation with. When I corrected her, she told me that the system had recorded the information wrongly. She corrected it and, at that point, agreed that I had paid.
I was also surprised by the poor English of the staff at the hotel's restaurant that serves both breakfast and dinner. But, hats off to them for maintaining patience and wanting to succeed in trying to understand me.
I had asked for a quite room and was surprised to find that I was overlooking excessively noisy Piazza Garibaldi. I’m not joking, but people are constantly pressing their car horns as late as 11pm to 2 am. Fortunately, playing music in the background helped me to sleep undisturbed.
But, in regards to the cleanliness of the room and quality of breakfast options, FANTASTIC (although the shower needs a longer screen protector to avoid the water running off the elbows and onto the bathroom floor)! I was glad to end my physically demanding 2 week trip in southern Italy with this hotel. The room was immaculate with good wifi and I was very pleased to see healthy options at breakfast. I also had dinner one night at the hotel, and that was nice as well. If I return to Naples, I would definitely look to stay here (if I can get the same rates due to my budget).