When we arrived, we got a room, which was hidden on the third floor. We had to open three doors with keys to reach the room. It was weird. This has not been a big problem, but the bathroom was very old fashioned and dirty and we found various black hair in the bed (we are blondes). We went to the reception and told them that the room is dirty, the bathroom is not like what we saw in the picture at the time of booking so we asked for another room. The receptionist said that all the rooms are completely the same, he won't paint it to another color for us, and it is certainly not dirty. Finally, he showed us a different room on the first floor, which was a little cleaner and the decor was better. (The uploaded images was made in the second, cleaner room!)
The next day we asked for an iron and they said no one has ever asked them an iron, but they make exceptions for us and we can use it in the dining room. My husband started to iron a white shirt, but the iron made a big black strike on it, because it was dirty. When I showed to the receptionis what the iron did with the shirt, I was told that this was not their problem, we should have been cleaned before using the iron.
Overall this is a...When we arrived, we got a room, which was hidden on the third floor. We had to open three doors with keys to reach the room. It was weird. This has not been a big problem, but the bathroom was very old fashioned and dirty and we found various black hair in the bed (we are blondes). We went to the reception and told them that the room is dirty, the bathroom is not like what we saw in the picture at the time of booking so we asked for another room. The receptionist said that all the rooms are completely the same, he won't paint it to another color for us, and it is certainly not dirty. Finally, he showed us a different room on the first floor, which was a little cleaner and the decor was better. (The uploaded images was made in the second, cleaner room!)
The next day we asked for an iron and they said no one has ever asked them an iron, but they make exceptions for us and we can use it in the dining room. My husband started to iron a white shirt, but the iron made a big black strike on it, because it was dirty. When I showed to the receptionis what the iron did with the shirt, I was told that this was not their problem, we should have been cleaned before using the iron.
Overall this is a very dirty hotel, with a really really agressive and unfreandly staff. Please go to another hotel!More
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