Previous reviews are for the most part glowing, as would mine be except for a few things.....to begin with, when we arrived, the dark haired older gentleman (compared to the younger staff) who assisted us in checking in I found to be short on smiles and rather condescending .... Not a good first impression. His attitude didn't change much towards us during our four night stay. The rest of the staff were wonderful. Then, there was our room. Top floor, 507, canal view .. Expensive. .. . and warm, facing west into the wonderful warm sunny days we were lucky enough to have during our stay. When we asked about turning a/c up, we were told it only went so high and that was it. And if we opened windows, the a/c would shut itself off automatically. So our only choice was to open windows after dark (no screens, of course) to cool room a bit for sleeping. Which led to many, many mosquito bites over the next few days. And final negative, you are provided only one key to your room. A very heavy fancy brass trimmed tassel of a key. In a four day stay, on one occasion, we left key in room. My husband thought I had it, I assumed he had it. When we approached desk, there was Mr. Condescension, who actually rolled his eyes when we explained we needed a key to get into our room. A very nice young man was quickly dispatched to accompany us to our room to unlock the door.
Well, there you have it. Wonderful hotel and rave reviews from other Trip Advisor contributors are all true. Unfortunately for me, the incidents I have listed here are what I will remember first when thinking about this hotel.