As a frequent visitor to Dunkeld after walking at the Hemitage, I was very interested when I recently saw an offer for a voucher which said "An indulgent afternoon tea for TWO people at Howie’s Bistro in Dunkeld including a cake stand stacked with dainty sandwiches, homemade scones and an assortment of cakes plus a glass of chilled Prosecco each" I purchased the voucher.
I telephoned on a few occasions to book and when I mentioned the voucher was told they were fully booked.
However, I eventually managed to book. for a friday afternoon.
On arrival at the Bistro my friend and I were approached by one off the staff and asked "is it a table for two?" I said "yes I have booked! " she looked puzzled asked for my name, she then said " Oh is it a voucher for afternoon Tea?" I said yes she then told us to sit where we liked. (I would have thought that when I had booked a few weeks ago that a table would have been reserved? From this point forward this lady seemed to loose interest. Once settled she came to the table and asked if we wanted our Sparkling wine substituted by a soft drink. We both replied no thank you; we would like our glass of prosecco! She then asked what kind of scones we would like giving us the option of plain, cheese or fruit? she then asked if we wanted our Tea served after our afternoon Tea and we both asked for it to be served at the same time. There was no chatting or smiles or eye contact, which we are accustomed to having in other establishments.
The prosecco arrived and was very pleasant and perfectly chilled! Next to arrive was
"a cake stand stacked with dainty sandwiches, homemade scones and an assortment of cakes" voucher description not mine.
I checked the menu card and afternoon Tea was described as dainty sandwiched and the fillings which we did have: scones "yes" there was a scone each but from there the description fell short, the doughnuts were in fact the tiny centre parts. and the "slice of cake" was a tiny morsel, which I am sure they must have had difficulty in cutting, it was so small.
" I wish I 'd had my camera",
The Tea which was the earl grey we asked for was excellent
However once again, I must say everything tasted very nice "I think" just not enough.
So in conclusion: The overall the quality and taste of what we had was excellent.
The quantities were very mean.
The fair haired lady would benefit from some customer service tuition in that all customers should be treated equally.
I would like to add: that the younger member of staff who appeared just before we left did smile and call over to us "Bye and thank you" when we put our gratuity into the receptacle on the counter.
I am sorry if this review comes over as negative but as someone who is a seasoned traveller and taking into consideration today's economic climate the establishments who go the extra mile with excellent customer service and value for money are the ones who will survive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC