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Kresna Panggabean
Jakarta, Indonesia
4236
Excellent services
4.0 of 5 bubblesReviewed 21 Dec 2014via mobile
I stayed for two nights at Royal Club room. A very short business trip, spent most times at the hotel and meetings at offices near the hotel. The services are great, the staffs were very quick and responsive. The room were great, spacious and had very good and speedy wifi connection. The breakfast was five-star standard. Very strategic, close to Sky Train and various malls and shopping centre.
Date of stay: December 2014Trip type: Travelled on business
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Reviewed 18 December 2014

This hotel has all the amenities one would expect of a flagship property.I was really taken by the quality of the meals Breakfast is truly special here - the choice is unrivalled. Try the Smooth Curry restaurant if curries are your thing - guaranteed you won't be disappointed.
Regarding facilities, the pool area is fabulous. The concierge was friendly and fast and took all the hassle out of finding the right tour with only limited time available. If there was any let down at all it would have been in the range of spa treatments available - some attention may be given to upgrading the equipment for signature services like thermal body wraps and hydrotherapy. All in all though, a very pleasant stay with engaging and professional staff.

Date of stay: December 2014
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank thethreeofus41
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Plaza Athenee B... A, Hotel Manager at The Athenee Hotel, a Luxury Collection Hotel, Bangkok, responded to this reviewResponded 22 December 2014

Dear thethreeofus41,

Thank you for sharing your kind feedback on TripAdvisor regarding your recent stay with us at the Plaza Athénée Bangkok, A Royal Méridien Hotel.

We are honor to have received such high praise from a valued guest such as yourself. I am truly glad that you enjoy your dining experience at our award-winning restaurants, The Rain Tree Café and Smooth Curry. Your kind words for our facilities, lagoon-style swimming pool and engaging and professional associates are highly appreciated and will be shared among the teams. Thank you for your comments on our spa treatments, it is of great importance to us as it allows us to monitor and improve our service offerings.

We hope there will be another opportunity to welcome you back to the Plaza Athénée Bangkok, A Royal Méridien Hotel in the near future.

Kind regards,
Gilles Evrard
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 December 2014

The hotel is excellent, very clean, the food good and the staff are helpful and always smiling.

I had a car accident1 day before I travel to Bangkok, but I had to travel for a business purpose. I met Ms. Yurika Fujii at the reception, and I told her about my injury, she took me to the hotel clinic and they took a good care of it cleaning it and changing my bandage, the same process happened on Daily bases and Ms. Fujii, used to live her post at the reception every time and accompany me to the clinic.

I would for sure return to the same amazing hotel at my next visit to Bangkok.

Date of stay: November 2014
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank DarwishKI
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Plaza Athenee B... A, Hotel Manager at The Athenee Hotel, a Luxury Collection Hotel, Bangkok, responded to this reviewResponded 22 December 2014

Dear DarwishKI,

Thank you for taking your time to share your first Tripadvisor review about your experience with us at the Plaza Athénée Bangkok, A Royal Méridien Hotel on TripAdvisor.

Firstly, I hope that you had recovered from the accident. It’s our pleasure to provide care for all valued guests during their time of need and your kind words for Ms. Yurika Fuji certainly inspire us all to continue providing the highest levels of service. I am also glad that you found the hotel to be excellent, very clean, cuisines to be good and associates to be helpful and always smiling.

Thank you once again for your feedback. We look forward to welcoming you back to the Plaza Athénée Bangkok, A Royal Méridien Hotel during your next trip to Bangkok.
Kind regards,

Gilles Evrard
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2014

It may not be the sexiest of hotels in Bangkok, it may not be the most luxurious hotel in Bangkok, it may not be the most creative hotel in Bangkok, but it is home! I have been coming to the Plaza Athenee quite regularly for the past year, and I have just got addicted to the smiles of the staff, the location, the ease of access, the friendliness of the people and the great facilities in the hotel itself and in the surrounding area. So even when I am not coming on business I have found myself opting to still go there.

The team, as in any hotel, are the key ingredient that make or break the stay. The Plaza has a great team, that remembers their guests by name, and by preference of morning coffee at breakfast (I don't need to ask!).

The facilities are very up to level, the pool and gym and very adequate and pleasant, it even has a squash court (I used to play but missed doing so for a long time due to non-availability of location, then I find this extra touch an amazing benefit to use whenever I come to the hotel). The restaurants are of excellent quality, notably the Smooth Curry Thai restaurant, it has some of the most delicious Thai food in town, highly recommended even to those who are not staying at the hotel.

The rooms are very adequate, though, if I would also say, probably they would need a bit of a different touch of decoration / updating to make the experience even more attractive and add some more in-room facilities.

The surrounding area is among the nicest in Bangkok, the shopping centres are a few minutes walk (or BTS) ride away, the business offices of CBD are all around in walking distance, and the trip to and from the airport is not out of the way (not factoring the BKK traffic jams at peak hours but this in all towns and more an issue for the mayor of the town to deal with rather than the hotel manager!)

I very highly recommend this hotel any visitor to BKK on business or leisure.

Date of stay: December 2014
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
1  Thank Bashar J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Plaza Athenee B... A, Hotel Manager at The Athenee Hotel, a Luxury Collection Hotel, Bangkok, responded to this reviewResponded 25 December 2014

Dear Bashar J,

Thank you for sharing your refreshing experience of your recent stay with us at the Plaza Athénée Bangkok, A Royal Méridien Hotel on TripAdvisor.

It brightens my day to have read your review as it brings inspiration to me and all the associates in the Plaza Athénée Bangkok, A Royal Méridien Hotel to know that the excellent service we strive to deliver on a daily basis is being appreciated from valued guests such like yourself. I feel privileged to work with such a great team and your kind comments will certainly reinforce their efforts. We are thrilled that you thoroughly enjoyed using so many of our facilities here in the hotel, such as our lagoon styled swimming pool, our extensive fitness center as well as our award winning Smooth Curry by Chef Jasvier which serves authentic Royal Thai Cuisine.

Our location is indeed conveniently located near major shopping malls, office buildings, the Ploenchit BTS station as well as the Rama 4 expressway and I am delighted that you found it to be convenient. Thank you once again for your kind feedback as well as recommendation, we have recently launched our new Athenee Rooms and I am sure that you will thoroughly enjoy the new perspective of it during your next stay with us at the Plaza Athénée Bangkok, A Royal Méridien Hotel.

Kind regards,
Gilles Evrard
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2014 via mobile

I've just arrived ad was greeted and welcomed like I've returned, home!

It's great to be at this hotel and especially at this time of the year as its decked in Christmas splendor and all readied for the event.

Staff are very helpful and up to expectations as they engage you and make you comfortable as they serve you willingly.

The hotel is really the people as they make it like home, they are welcoming and always facilitating the needs of its guests. I always look forward to breakfast and my time at the Club floor but really this hotel always makes me feel like I am coming, home!

Date of stay: December 2014
Trip type: Travelled on business
Thank birdog12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Plaza Athenee B... A, Hotel Manager at The Athenee Hotel, a Luxury Collection Hotel, Bangkok, responded to this reviewResponded 25 December 2014

Dear birdog12,

Thank you for your continued support of the Plaza Athénée Bangkok, A Royal Méridien Hotel and for sharing your recent experience with us on TripAdvisor.

It is truly a delight to receive such positive feedback from a valued guest such as yourself. It is fantastic that you feel like coming home, this is exactly the experience we are striving to create for each and every one of our guests. We are indeed prepared for the festive season and thank you for highlighting the excellent service of our associates, your kind words will be passed on to them. I am also glad to learn that you enjoyed our signature breakfast as well as the experience at our Le Royal Club Lounge.

Thank you once again and I hope that we will have the opportunity to welcome you back soon to the Plaza Athénée Bangkok, A Royal Méridien Hotel in the near future.

Kind regards,
Gilles Evrard
General Manager

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Reviewed 9 December 2014

Although quite old and dated, (currently undergoing renovations), this is a very impressive hotel. Check in took VERY long, not sure why, but we were compensated with free wi-fi for our stay.
Our room was nice, but not as luxurious as the other Starwood hotels we'd stayed in throughout our SE Asia trip. I probably will try another Starwood location if I go back to Bangkok. The restaurants were good, and the location close to the station was helpful.

Date of stay: November 2014
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Anita I
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Plaza Athenee B... A, Hotel Manager at The Athenee Hotel, a Luxury Collection Hotel, Bangkok, responded to this reviewResponded 24 December 2014

Dear aisaac,

Thank you for sharing your recent experience with us at the Plaza Athénée Bangkok, A Royal Méridien Hotel on TripAdvisor.

We are delighted that you found our hotel’s close proximity to the Ploenchit BTS station to be helpful and that you enjoyed our award-winning restaurants. We are indeed in the process of remodeling our guest rooms and suites and we are pleased to let you know that we are now accepting reservations for our new Athénée Rooms. I would like to apologize for our shortcomings with regards to your check-in and I can assure you that this does not represent our normal standards.

Thank you once again for sharing your feedback, we hope that you will consider staying with us perhaps in our exciting new Athénée rooms during your next visit to Bangkok.

Kind regards,
Gilles Evrard
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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