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All reviews jaffa gate great location old city king david street small hotel nice breakfast israeli breakfast heart of jerusalem dining room ymca lobby
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Reviewed 13 May 2014

Everything was fine in terms of the room and breakfast. The front desk was very nice at all times, but often did not know answers to basic questions about the area, and on more than one occasion gave us wrong information in terms of directions. Biggest problem was parking- very difficult to access this most tiny of parking garages- I negotiate rush hour in Manhattan, and still found maneuvering around this lot quite challenging (scraped the car at one point)

Date of stay: April 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank doctorallen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Iris B, Front Office Manager at Eldan Hotel, responded to this reviewResponded 23 May 2014

Dear jzgiler,
thank you foy your nice review. We were happy to have you as our guest. We will forward your comments to Maintenance. We hope to see you again at your next visit to Israel.

Adi Ben Shoshan | Reception Manager
Hotel Reception | Eldan Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2014

very uninteresting hotel in a great location. if it had been half the price, it would have been adequate. they service large tours, but for my money, I wished I had stayed elsewhere. we canceled the second night.

the Handicapped bathroom didn't have a seat nor a means to get into the bathtub. the staff was pleasant and polite though no one brought us a shower chair nor bottled water when requested.
Their biggest error was in arranging a trip to the Dead Sea, I was quoted 300 sheckels so imagine my surprise when the driver told me the bill was over 1000. I paid him but asked the hotel to write down the charge in the future. And instead,of saying certainly, they told me they wrote it down....Either they deceived us deliberately and hired a friend who changed the price, or they were not very competent. I still think I would have liked a written statement of the proposed fee before I took the trip.

I have written to the minister of tourism to explain to send them the requirements of what a handicapped room should have.

Room tip: Stay at the YMCA instead if you need a cheap room
Date of stay: May 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jzgiler
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Iris B, Front Office Manager at Eldan Hotel, responded to this reviewResponded 23 May 2014

Dear jzgiler,
We appreciate your review and take it to heart. We were happy to have you as our guest. We will forward your comments to Maintenance and Management. We hope to see you again at your next visit to Israel.

Adi Ben Shoshan | Reception Manager
Hotel Reception | Eldan Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2014

Location is amazing! Hotel is clean and staff friendly. The room includes breakfast and the food is good. This is the second time I have stayed here and will definitely stay again if I am in Jerusalem. Overall, good value for the money.

Date of stay: April 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Beth F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Iris B, Front Office Manager at Eldan Hotel, responded to this reviewResponded 5 May 2014

Dear Beth199,

Thank you for your great Comments!
We were happy to have you as our guest, and we hope to see you again at your next visit to Israel.

Adi Ben Shoshan | Reception Manager
Hotel Reception | Eldan Hotel

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Reviewed 3 May 2014

We were there at passover so our experience was of a family hotel. Staff was very friendly and helpful. Room clean and quiet. In-room refrigerator was not working but we did not need it. I thought the breakfasts were great, complete with cappucino machine! Easy walk to Old City.

Date of stay: April 2014
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kathleen M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Iris B, Front Office Manager at Eldan Hotel, responded to this reviewResponded 5 May 2014

Dear GeorgiaMamie,

Thank you for your great review. We were happy to have you as our guest.
We will forward your comment to Maintenance.
We hope to see you again at your next visit to Israel.

Adi Ben Shoshan | Reception Manager
Hotel Reception | Eldan Hotel

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Reviewed 28 April 2014

We were dropped off by our hosts at Eldan Hotel , tired but relieved. The room was clean but the only amenity is a liquid soap dispenser, linen was clean but no face-cloths. The staff was very helpful and pleasant. The free wi-fi was a pleasant surprise. The breakfast buffet was good but limited, so you may want to go out eventually. The hotel is walking distance from the old city Jaffa gate and a number of sites of interest. Overall it was a great "homebase" for our first visit to Israel.

Date of stay: April 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank phillystyle234
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Iris B, Front Office Manager at Eldan Hotel, responded to this reviewResponded 29 April 2014

Dear phillystyle234,
Thank you for your review and your kind words. We hope to see you again at your next trip to Israel.
We are in the process of equipping the rooms with toiletries, and we will have them by your next visit :)

Hope to see you again soon!

Best regards,

Adi Ben-Shoshan | Reception Manager
Hotel Reception | Eldan Hotel

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