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Reviewed 6 January 2013

An extraordinary staff... superbly-appointed rooms... fantastic food... extraordinary location... this was as close to perfect a performance as It is possible to imagine. I use the word performance advisedly as everything about the Shangri-La is practically theatrical, with the staff - from chamber maids to concierge team - completely dedicated to producing guest satisfaction. Highpoints: Café Too, which serves what must be one of the world's great breakfasts, and reinvents itself for lunch and dinner to produce a fabulous, casual dining experience; afternoon tea in the lobby - classic tea, scones, cakes in a dramatic setting; the views from harbour-side rooms - historic, awe-inspiring. This is a grand hotel but not in the stuffy, European tradition. It is utterly contemporary, fantastically efficient, comfortable and not at all intimidating. A world-class billet that makes it hard ti imagine anything much better. A++.

Date of stay: January 2013
Trip type: Travelled with family
Thank senechaldubaron
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 January 2013

Had a wonderful stay here, rooms wonderful views of the harbour, food, facilities all great, otherwise if you have the cash a must in Hong Kong, centrally located with shopping center under the hotel, all high end brands

Room tip: F & B exceptionally good, especially the breakfast
Date of stay: November 2012
  • Trip type: Travelled on business
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3  Thank DominiqueS973
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 January 2013

I stayed here with my mother for 4 nights. It was just lovely, very elegant and fantastically located just above Pacific Place mall, and also close to the underground MTR. room service wasn't great and the spa is overpriced, but a beautiful hotel.

Date of stay: August 2012
  • Trip type: Travelled with family
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Thank savvytravellergirl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 January 2013

hotel is very good, but if u ask the staff to make u a reservation it will be a desapointment. thay booked us a new years eve in a very bad and empty chenese restaurant, and we paid 750 euros for dinner for 4. terible!

Date of stay: January 2013
Trip type: Travelled as a couple
2  Thank Ministar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ISLHK, General Manager at Island Shangri-La, Hong Kong, responded to this reviewResponded 4 January 2013

Dear Ministar

Thank you very much for your kind comment and overall rating of Island Shangri-La, Hong Kong, though I am disappointed to read of your dissatisfaction with the recommendations made by our concierge department. If you would like to elaborate on the experience, you may write to me directly at wolfgang.krueger@shangri-la.com.

I look forward to hearing from you

With kind regards and a Happy New Year

Wolfgang Krueger
Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2013

Even the most discerning traveler will have difficulty finding fault with this hotel. Everything from airport transfer to check out just works flawlessly here.

Property: It is a luxurious property with classic Asian-style decor. The mural in the hotel atrium is beautiful. Also I think they must pump something in the common areas because the hotel smells fantastic!

Rooms: Fantastic rooms…great layouts…great views in every direction. The standard room is not particularly large but it has more than everything you might need and every detail with the guest in mind has been considered. Extremely comfortable bed with all the pillow options (firm, soft, down, foam etc.) Every time I thought about something I needed that I forgot to bring with me, I found it in the room! My biggest pet peeve with hotel rooms is lack of sockets. I usually find myself crawling under a desk, unplugging lamps to plug in my own extension cord. No such problem in this room… plenty of US and UK sockets and adapters were provided on the desk, next to the bed etc. Amenities include everything you might need (robes, kimonos, slippers, toothbrushes, razors, shaving cream, hair band). Complimentary fruit baskets, bottles of evian, boxes of chocolates, tea service are provided daily. These days when most hotels are cutting back on the small details, it is nice to see Shangri-La coming through. I should also mention that we are not frequent guests of Shangri-la nor did we stay on a Horizon floor. This service is received by all guests.

Internet: complimentary wired and wireless internet for unlimited devices is included in the room rate. Great speed and connections.

Check-in: the check-in experience you get depends somewhat on your mode of arrival at the hotel. Twice we booked the hotel car and once we came in taxi. When we booked the Rolls Royce, we were greeted at the door by check-in staff and escorted immediately to our room where our bags were already waiting for us (very impressive since we were in our room within minutes of arrival). When we booked the Mercedes or came in a taxi, we had to go to the front desk to check-in first and were then escorted to the room.

Service – OUTSTANDING!!! We had multiple stays at this hotel during a very busy period holiday period and these guys did not miss a beat. Everywhere you go, you receive genuine interest from the staff, whether it is he doorman, the concierge, housekeeping, or room service staff. A few examples that stood out: when we took a taxi to the airport the doorman wrote the phone and taxi number on a card and gave it to us in case we had an issue or forgot something in the taxi. This is a very small detail but shows how much they have thought about the guest experience. My husband was looking for some specialty camera equipment and asked for assistance from the concierge. The concierge made several phone calls and found us a store open on a Sunday that had the equipment. When we were leaving no taxis were available and one of the door staff drove us to the airport express station for no charge.

Location: Great location next to Pacific Place Mall and major MTR station.

Value: It is very expensive but completely worth it. Island Shangri-la delivers!

Date of stay: December 2012
  • Trip type: Travelled as a couple
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7  Thank Runningshoes
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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