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Reviewed 30 September 2010

I was in Hongkong for a weekend shopping trip with my husband and sister-in-law. We had a great time at Shangri-la. The room and service is excellent. Staff are very nice starting from the airport when we met them.

Not to mention the food. We tried two restaurants there. Both are very good especially Chiness restaurant. We will definitly go back again.

Date of stay: September 2010
  • Trip type: Travelled on business
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1  Thank Belle40
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ISLHK, Manager at Island Shangri-La, Hong Kong, responded to this reviewResponded 2 October 2010

Dear Belle_40

Thank you very much for sharing your experience, and I am pleased to read that our hotel’s facilities and service met your expectations.

Your compliment of Summer Palace, the Michelin-starred Chinese restaurant, will be conveyed to Chef Ip and his team. This is truly motivating for the food and beverage department!

Thank you again and we look forward to welcoming you back to Island Shangri-La soon.

Sincerely

Ilona Yim
Director of Communications

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Reviewed 19 September 2010

Centrally located in Hongkong, this Shangri-la did not disappoint. The check in was efficient. The staff was friendly not only at the front desk, but also in the restaurants. And the bellhop was most helpful in telling the taxi driver where you are going to in Cantonese. I particularly love the room decor which is French modern. The touch of a chandelier in the middle of the room is just the perfect touch to add elegance to the decor. There is an underground walkway that connects the hotel to the nearest mall, Lane Crawford, which is very convenient because it's airconditioned all the way. However, the nearest MRT station is quite a walk from Lane Crawford still. But the best part is the food. It's probably one of the hotels I have stayed in where the food is really really good. I will definitely stay again.

Date of stay: July 2010
  • Trip type: Travelled on business
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1  Thank dartagnanaguilar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ISLHK, Manager at Island Shangri-La, Hong Kong, responded to this reviewResponded 20 September 2010

Dear Dartagnanaguilar

Thank you for choosing to stay at Island Shangri-La during your summer visit to Hong Kong.

We are pleased to learn that our colleagues were able to assist with your needs, and that you thoroughly enjoyed the variety of award-winning cuisine offered within the hotel.

May I suggest that as the hotel is centrally located, our Concierge team will be able to provide alternative transportation means to where you are heading. The tram (directly in front of the shopping mall), which has been serving the city’s daily life for over 50 years, is also one of the best ways to see exciting street life up close and personal.

Thank you again and we look forward to the pleasure of welcoming you back.

With best wishes

Ilona Yim
Director of Communications

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Reviewed 18 September 2010

We stayed here in September (myself, Mrs Haggis and our two kids, aged 8 and 10) for four nights. We had inter connecting Harbour View rooms on the 43rd floor - any many thanks to Mark Siu at the hotel for his assistance in arranging these.

This was my second stay at the Island Shangri La in four months (on business the last time) and on both occassions the service was outstanding and genuinely hard to find fault with the hotel.

The rooms are outstanding - spacious, well designed and fitted out and very comfortable. Fabulous views, high speed internet connections, huge (!) plasma screen tv, fax, printer, tv in the bathroom and the usual amenities, kettle, mini bar etc.

We ordered room service on the first night after a long flight and late night trip to the markets. The food was excellent and the usually fussy kids were very satisfied. We didn't dine in any of the other restaurants or cafes.

The Health Club is also excellent, wide variety of modern equipment, machines and free weight. TV screen on most of the machines. The changing room has a sauna, jaccuzi and steam room as well as the most comfortable towels and robes - Mrs Haggis was very relaxed. The place was spotless as well.

The pool was also terrific, great views of the island and modern buildings.

A special mention for the service. From the moment you arrive you are welcomed and treated as a very special guest. Every single member of staff smiled, welcomed and greeted us. Nothing was too much trouble. Every hotel that believes it is 5 Star should visit here to see what service really should be.

I have no hesitation in recommending this hotel. We will certainly return.

Date of stay: September 2010
  • Trip type: Travelled on business
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    • Cleanliness
    • Service
1  Thank Haggis_Supper
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ISLHK, Manager at Island Shangri-La, Hong Kong, responded to this reviewResponded 20 September 2010

Dear Haggis_ Supper

Thank you for your kind compliments and for choosing to stay at Island Shangri-La.

We are most delighted to learn that you and your family enjoyed the guestrooms and health club facilities during your recent visit. We are also most encouraged by your comments on the service and team members, as we strive to always deliver engaging experiences from the heart.

While we look forward to the pleasure of welcoming you all back soon, we send you our best wishes from Hong Kong.

Sincerely

Ilona Yim
Director of Communications

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Reviewed 8 September 2010

My wife and I stayed at the Island Shangri-La for 5 nights as part of our honeymoon earlier this year and found it to be superb.
Our harbour view room on the 50th floor had breathtaking views and the standard of the room was extremely high.
We ate breakfast in Cafe Too each day and tried lunch there one day also and the choice and quality of the food on offer was exceptional.
The concierge couldn't do enough to help from booking trips to suggesting places to eat to checking us in online for our onward flights.
The location of the hotel too was excellent with very easy access through Pacific Place shopping mall to the MTR station.
We cannot fault any of the staff at Island Shangri La and I would happily recommend this hotel to anyone looking for a 5* experience in HK.

Date of stay: July 2010
  • Trip type: Travelled as a couple
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1  Thank Russ_and_Jemma
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ISLHK, Manager at Island Shangri-La, Hong Kong, responded to this reviewResponded 16 September 2010

Dear Russ_and_Jemma,

On behalf of Island Shangri-La, I would like to express our heartfelt appreciation to you for choosing to stay at our hotel on your honeymoon. I am delighted to hear that you enjoyed your trip so much, and that our Concierge team was able to assist you so efficiently. Positive feedback such as this is a great motivating tool for all my colleagues, so thank you very much for sharing your positive comments with us and other Tripadvisor readers.

I hope to be able to welcome you back to the Island Shangri-La again soon. In the meantime, please do not hesitate to contact me for further assistance.

Best regards

Ilona Yim
Director of Communications

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Reviewed 4 September 2010

A great Shang. My wife and three kids stayed her for 3-4 days for a break from Perth. The staff were incredible; they went out of their way to make the children feel really welcome. We had three rooms (there was no trouble having them all on the same floor and all interconnected). The hotel rooms are a little out of date, but the whole Island Shangri-la package makes up for that. A great destination to take the family. With lots of stuff to do for the kids. On one day we wanted a day to chill out so the hotel organised a nanny to accompany our nanny to take the kids to HK disney land and a water park. The kids had a call and we had a good rest. The hotel is expensive but worth it. The food at Nadaman (the Japanese restaurant) was unbelievable.

Date of stay: March 2010
  • Trip type: Travelled with family
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1  Thank Justbobhrh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ISLHK, Manager at Island Shangri-La, Hong Kong, responded to this reviewResponded 16 September 2010

Dear Justbobhrh

Thank you so much for your very kind posting on Tripadvisor. I am most delighted to know that you and your family members enjoyed our services and facilities during your stay with us. We truly strive to offer the best service we can at every opportunity, and feedback such as this helps us to really motivate the team.

Thank you once again, and I hope to be able to welcome you back to the Island Shangri-La again soon.

Best regards

Ilona Yim
Director of Communications

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