I stayed in this hotel for 6 days (Feb 6th-11th 2012) having booked a Superior Room through Agoda.com (Agoda was able to get daily free breakfast and complimentary in room internet access all in for about US$100 per night – a bargain given how expensive hotels are in Dubai and additional charges for internet access on top).
So let’s start with the good: 1) Location – the hotel is just 3 stops from Dubai Int’l Terminal 1 on the Red Line (take Exit 2 at Al Rigga Metro Station and walk straight until you see a side lane between the Ramee Guestline Hotel and Popeye’s chicken restaurant). Go through this lane and Flora Grand will be on your left. It’s easy to use the Metro to get to all the major site seeing spots and Al Ghurair Mall 5 minutes down the road has many int’l restaurants (Pizza Hut, McDonalds, Cinnabon, Papa John’s etc.); 2) The staff – very friendly and helpful and I must give a special mention to Louther (at the Concierge desk), Yeme, Krishna and Conita who are all really friendly and made me feel very welcome during my stay; 3) The room – I had the Superior room and it was much bigger than I thought. A hallway from the door separates the entry to the bed area. The bed area is large and you have more than enough room to move around with squeezing past furniture (the bed itself is very comfortable). The bathroom is big with a full size tub and clothes line that you can use to dry swim clothes and small items (something that was missing during my stay at 2 hotels in Vietnam) as well as full air-conditioner temperature control. Photos of the hotel room are attached; 4) Free shuttle buses to a few locations – a nice touch!; 5) Good breakfast buffet – delicious, good quality with a lot of choices including an omlette/egg station
The bad: 1) Welcome Comrades! This hotel feels like it is exclusively catered to the Russian and former Soviet-bloc countries, traveler – from the TV channels in the room (almost entirely Russian) to the surly & curmudgeonly lady that runs the tour desk (I don’t think she smiled once during my 6 days stay!); 2) Check in procedure – my flight landed at 7a.m. and I got to the hotel by around 8a.m. but there were no empty hotel rooms available (I had requested an early check in when I booked the room). I had to sit in reception for 3 hours after an overnight, 9-hour flight in economy class until someone checked out, housekeeping cleaned the room and then I could check-in. However, the front desk made it up to me by giving me a late check-out on my final day; 3) The water heater – hot water is generated by an in-room water heater that you have to switch on (next to the bathroom light switch). The problem is that if you leave it on at night it will suddenly turn on at 3 a.m. and make a racket and disturb your sleep. My advice would be to turn it off at night before you sleep and turn it on immediately when you wake up the next morning…then go for breakfast, hit the pool, gym etc. and then come back and take a shower; 3) The pool – is not one you can swim in, it looks more like a converted hot tub than a real pool;
Potential for improvements: 1) Make the hotel friendlier for all tourists not just solely Russian/Former Soviet-bloc country travelers – more English language channels and an international tour desk operator would help; 2) Keep the hot water boiler in the basement of the hotel on a 24-hour running basis (rather than in the room itself); 3) Despite free shuttle buses to Al Mamzar Beach, Dubai Outlet Mall, Mirdif City Centre and Deira City Centre, there is very strangely NO bus to take guests to Deira’s BIGGEST attractions – the Gold, Spice and Perfume souks (markets) and to Deira Creek. It would also really add value if the hotel operated tour buses to more downtown spots such as Dubai Mall, Jumeirah Lakes Towers, Emirates Mall etc.; 4) A more comprehensive street map of Deira would be useful too.
Additional tips for travelers: Ask for a high floor on the quiet side of the hotel (5th and 6th floors are non-smoking) and preferably away from the general lift area. In Dubai, alcohol is banned except for licenced restaurants and hotel bars – Flora Grand does NOT have a hotel bar – which is good in that it keeps noisy revelers from waking you up but bad as you have to find another hotel in the area to go have a drink (or pick up sufficient quantity from Dubai Duty Free on your way in!)
Overall, I would recommend Flora Grand as a good, cost-effective way to vacation in Dubai. Its plus points outweigh its negative points, but if the hotel made an effort to address the negative points, it would merit a full five stars from me.
Additional tips for travelers: Ask for a high floor on the quiet side of the hotel (5th and 6th floo...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16 February 2012
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Thank you for your valuable feedback on your stay at the Flora Grand Hotel !
Iam grateful to you for the effort taken to pen down your suggestions as it makes it that much more easier for us to listen and implement as soon as possible.
Dubai as a destination is a big draw for the tourists from the east european countries specially in the months of Jan, Feb & March as the weather is favourable for them to be in Dubai so I can fully understand the way you have felt.
We have just finished enhancement of our TV channels and taken it to the level where you will feel spoilt for choice. We are looking at various options for the water heater issue and we should resolve it soon.
Regarding the trip to Gold Souk the easiest and fastest way to reach is by Dubai Metro after changing from Red to green line at the Union station which will take you closest to the Souk.
Once again I thank you for your feedback and we look forward to seeing you again at the Flora Grand Hotel.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC