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Reviewed 26 November 2012

If, like me, your main office is in Ortigas then the Holiday Inn offers a great location, rigtht next to Galleria Mall. The property is looking a bit dated and does not seem to be up to the new global image that Holiday Inn has been building, hopefully this one will get a make over one day. The servicing of the room was a bit disappointing this time, they did not replenish the water and I had to ask two days running. Overall it is a good property.

Room tip: Rooms on high floor tend to have issues with mobile phone connectivity.
Date of stay: November 2012
  • Trip type: Travelled on business
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Thank Steveyinasia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Romelle S, Manager at Holiday Inn Manila Galleria, an IHG Hotel, responded to this reviewResponded 28 November 2012

Hi Steve

we are very proud of your post and yes we are all brand oriented with our service.

thank you

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Reviewed 26 November 2012

I have been travelling around different parts of the Philippines, Staying in different hotels almost everyday and I must say Holiday Inn Hotel is the best place for me to stay around Manila, Not only because it's very affordable and very very close to all the malls but the service of the staffs are very friendly, the immediate responds for all my wants and needs are sorted, my query's about the area are answered. This hotel just proves that it doesn't matter how many stars you have as a hotel, they are no different from any 5 star hotel HELLO the service is the same as the 5 stars hotel that I have stayed in actually even better, the Price is much affordable and you'll love your stay.

Date of stay: September 2012
  • Trip type: Travelled on business
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Thank MsFashionGeek
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Romelle S, Manager at Holiday Inn Manila Galleria, an IHG Hotel, responded to this reviewResponded 28 November 2012

Hi MsFashionGeek

Thank you for the great comment we are all grateful.

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Reviewed 24 November 2012

I stayed here last august for 2 nights, the room is nice and staff at the reception warm welcome me, they honor my loyalty membership card and gift me a coupon where i can use in one of they're Bar at the 4th floor, when i present the coupon in one of thier waiter he was like so arrogant to take my free beer. i was very disappointed and not to mention the Wi-Fi is not Free of in the room.

Date of stay: August 2012
  • Trip type: Travelled solo
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Thank Jeff T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Romelle S, Manager at Holiday Inn Manila Galleria, an IHG Hotel, responded to this reviewResponded 28 November 2012

Hi Jeff T

Would you remember the name of the waiter? We will teach him a lesson for you.

Thank you

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Reviewed 22 November 2012

This review is both for Holiday Inn and Crowne under one company IHG.

I've stayed in these hotels many times since 2003, so I am very familiar with almost everything. Quite old(4 star) for Holiday Inn but you everything is clean, neat. Both has excellent buffet breakfast. These hotels are adjacent to robinsons mall, very convenient to dine and shop anytime.

I've stayed for 5 nights in Holiday Inn, and 1 night in Crowne plaza prior to my departure. For Crowne , they gave me a nice rate for a late check out around 30% off. The only downside, both hotel charges for wifi connectivity. in the philippines everywhere you go almost any shop,malls,cafes wifi is free of charge. Ive been to so many hotels and i dont understand why these hotels charges for almost $5/hour or $15 a day. If you do the math , it doesnt even make sense to pay for a day connection because you are always out. i hope they will look on this issue because this is something very standard (not add on service) and very important for a business traveller.

Tried the Bar one,. curious about their biggest burger which has a 1 or 1.5lbs(?) of beef patty. well, i did not order but my jaw dropped when I saw it !! Real huge... Nice ambience and food,with a live singer/band.

Oh priority club members gets a free alcoholic or non alcoholic drink from the bar :)

Date of stay: September 2012
  • Trip type: Travelled on business
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2  Thank cocopel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 November 2012

This is in the best area in the Manila area...hotel very clean, very helpful staff and many of them. American breakfast very good and reasonable...buffet was 22 dollars...did not need that much food...none of taxi drivers speak English so hotel front desk would always go out to taxi and interprete to driver exactly where we wanted to go...very helpful..went to Green Hills shopping center 10 minute taxi ride away from hotel..got knock off Toms shoes for 7 dollars each...is around 50 to 60 dollars in states...hundreds of little booths at this shopping center...

Room tip: We had a deluxe room...was in corner with hugh windows on two walls...very quiet hotel..on 17th floor
Date of stay: November 2012
  • Trip type: Travelled with friends
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Thank PeggyMinnesota
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Romelle S, Manager at Holiday Inn Manila Galleria, an IHG Hotel, responded to this reviewResponded 28 November 2012

Hi Peggyminesota

great comment! please check our website and see the latest promo well suited for you.

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