“Ben's at Publika ... terrible service, poor food quality!”
Had dinner with the missus one fine Sunday evening. Missus ordered a bowl of chicken soup, while I ordered a pasta. Mine came within 10 min from ordering time, the soup came just when I was finishing mine. That was like 15 min plus since I slowed down to await hers. Soup didn't arrive until my plate was cleared. Seated near to the kitchen - saw the soup had been waiting at the counter for a good 5 min or so. By the time the soup arrived, it was room temperature. The layer of fried piece of cracker which came as a condiment had kind of soften to the point that part of it has fallen into the soup!
Gripes : 1) food (even for only 2 pax) never came together. Not the first time this has happened. same experience with Journal by Plan B across the other end of Publika.
2) the indifferent service level by the foreign waiters in black T-shirts/pants. They kinda look like they are from Bangladesh or middle east. Ask them for water, they won't bother to serve; ask them to clear the table after one patron has finished their meal, they walk past without a word, let alone a smile.
All in all, a nice ambience marred by poor service. People pay money for nice ambience, good quality food and service, and friendly service by smiling, enthusiastic staff who want to please their customers to always keep coming back for more. Here at Ben's, it seems to me that customers are some sort of factory-produced goods waiting to be served and shipped out at the earliest possible time.
My missus and I patronised Ben's Publika back in February 2012, we have not stepped into another Ben's since then.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC