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Reviewed 2 May 2012

Elements of our stay makes me think that all might not be well financially ....

We purchased a 5 night package as part of our honeymoon, it included speedboat transfers from Samui and massages; shortly before we were due to arrive, we were contacted by the hotel informing us that both the transfers and spa package were no longer included (after we had payed $300AUD for them). So... off to an excellent start that really didn't get any better.

Before we get much further in, I should point out that the resort has the potential to be amazing, but it's a long way off right now.

We upgraded to a pool villa, however the one we received, 511 was in a state of disrepair. The outdoor woodwork has not been maintained, for a very long time, to the point that we were concerned about getting splinters walking on the deck. The shower didn't work for the first three days of our stay (we kept calling to have it fixed, someone would arrive, 'fix' it, and....it would break as soon as we turned it on). Yes this went on for three days. The room we were 'upgraded' to had a separate lounge room that could only be accessed by walking outside, over a waterfall on a rickety half tree bridge. It's a nice idea, but isn't in any way practical. It meant we had our suitcases at the side of our bed and spent he whole stay tripping over them. We had asked to change rooms but were shown a smaller room without a view, another broken shower and the bathroom stank.

In terms of facilities and housekeeping it's very basic and well below expectations.
No coffee machine in the room and the restaurant is a 10 min hilly treck away (and we were in a nearby room).
They have citronella oil burners in the bed and bath but we didn't get replacement candles after the first day.
We had to ask for someone to clean the pool each day.
Water wasn't replaced in our room some days and for part of our stay we weren't left washcloths.

The very expensive (and incredibly poor) spa, food and tours point to a lack of investment in repeat business, a complete disregard for the strengths of the premises and staff training.

Take the spa for example, I had noted allergies to Dermalogica products before having a facial. Without any consultation, Dermalogica products were used for the facial. The therapist clearly had no training, given her technique was terrible, more 'taking makeup of after a big night out' than 'relaxing 5 star facial'. Her fingernails were so long, or her technique was so bad, that she scratched my face and didn't stop when I flinched and said 'ouch, you just scratched me'.

We took a 1/2 day snorkeling tour. At AUD$50/pax we expected to see at least one lovely snorkelling spot. What we got were 2 sites that were just around the corner from the hotel, in populated areas. They were so damaged (looked like they had been dynamited 5-10 years ago) and so polluted that the remaining coral was covered in weed (read nutrient rich water or sewage pumped into the ocean) and we saw just as many plastic bags, bottles and bits of old rope as we did fish. needless to say, we didn't take another tour with the hotel.

The food was appalling. I'm not sure if the chef was on holidays or just not tasting anything that left the kitchen, but it was disgusting. I had a Phad Thai on our second last night that I couldn't eat, it tasted so bad. It went back untouched and surprise surprise, still appeared on our bill.

The thing that I find really surprising from all of this is that the hotel is so secluded, (it's miles from anywhere) that if they just put a little bit of effort into the spa, F&B and tours they would make an incredible amount of money from the patrons. Instead, the guests realize it's average or worse and make the treck into town to spend their money elsewhere.

So yes, this hotel has the potential to be amazing but really wasn't for us.

Room tip: Not 511 - unless you're fighting and want a separate room...
Date of stay: April 2012
  • Trip type: Travelled as a couple
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5  Thank Gemstaa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 May 2012

we stayed at this hotel for 4 nights in a hideaway pool villa suite, it was amazing private and the staff were very friendly such a beautiful resort, everyday we were just amazed, cant wait to return to this beautiful resort

Date of stay: April 2012
  • Trip type: Travelled as a couple
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1  Thank lou_lou271984
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 April 2012

We have just returned from a perfect stay at this Tropical, Jungle Paradise. We went for our 28th wedding anniversary from Singapore and could not have chosen a better get-away from it all destination. Stayed in Villa 511 which was completely hidden from all our neighbours and had a stunning waterfall separating the living area from the bedroom and 'outdoor' bathroom !!
We had the most beautiful large privtate pool at our villa which we spent most of the day lying beside or in !!
Beach a bit disappointing as it was sharp sand and swimming very difficult due to all the rocks and coral, but a 2 minute walk across the rocky path brought you to a gorgeous sandy beach with safe swimming and a few cheaper bars and cafes. Saying this though the hotel prices are very reasonable for the quality of the food and drinks and of course the wonderful service from equally wonderful staff !!
This resort and spa are amazing and suited us perfectly (the spa is gorgeous) but if you don't like climbing stairs and can't stand 'jungle noises', mosquito's or creepy crawlies then this is perhaps not the perfect place for you !!

Date of stay: April 2012
  • Trip type: Travelled as a couple
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1  Thank CarolineSingapore
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 April 2012

We stayed in Santhiya for 5 nights as part of our honeymoon trip to Thailand. We booked approx. 9 months in advance and I contacted the hotel to request the sea view pool villa suite that is photographed on the website but the hotel informed me that this was not possible as rooms are allocated on arrival. The room we stayed in (102) was lovely with a partial view over the neighbouring beach. The infinity pool was very well maintained and was huge! Our deck had 2 sun loungers but only received direct sunlight for a few hours a day. It was shaded from 1oc onwards. As I love to sunbathe I asked reception if it was possible to move to a room that was less shaded, we were give two options but we decided that our original room was nicer so we didn't move in the end. The food and cocktails in the hotel are very good but expensive. We did venture over the rocks for dinner one night but had a close encounter with a snake on the path so we stayed within the resort for the remainder of our stay. The staff are absolutely fantastic and so friendly, particularly the waiting staff in the bar and restaurant. The pizzas served in the bar are delicious!! The hotel provides a Thai buffet night and a BBQ night which are very reasonable and the. Food is good. We really enjoyed our stay in Santhiya and would recommend this hotel for honeymooners as its very secluded, quiet and romantic. The only thing to bear in mind is that this hotel is located in the jungle and with that comes Mosquitos, creepy crawlies etc. As mentioned before, this hotel is not suitable for those with a physical disability as it is set on a very steep incline. There are lots of steps from the lobby to the pool, bar and beach area.

Date of stay: April 2012
  • Trip type: Travelled as a couple
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2  Thank CorkBride2Be2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 April 2012

Stayed at this hotel some time ago as part of a Thailand holiday.The approach to the hotel by road was very rough indeed and we were very concerned as to where we would end up. Once we arrived at the luxurious hotel all our fears disappeared. the staff were superb, the hotel is one of the best I have ever stayed in, the food was very good and reasonable by UK prices. the facilities were good with easy access to a range of beach bars, beach and restaurants.
the complex has a range of rooms and covers a vast area. Telephones can be used to call an internal cab system to move around the complex but in truth it is not far to walk anywhere. The gym and pool were also good. We loved the breakfasts. Our room also had a fantastic view of the bayto add a very special touch to our holiday.

Room tip: Choose the best you can afford as theay are all good.
Date of stay: August 2011
  • Trip type: Travelled as a couple
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Thank BarryD974
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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