We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Marriott Bonvoy member rate available
Expedia.com
Booking.com
Protea Hotels
RM 500
Fully refundable before Sun, 31 Mar
No prepayment needed
Book Now with Marriott Bonvoy
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (1,142)
Filter reviews
1,143 results
Traveller rating
374
524
189
29
27
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
374
524
189
29
27
Show reviews that mention
All reviews great location knysna quays modern hotel restaurants and shops good size breakfast buffet nice bathroom waterfront area secure parking stayed here for nights lovely view thesen island marriott lagoon views rand sa
Selected filters
Filter
Updating list...
590 - 595 of 1,143 reviews
Reviewed 14 October 2014

Great location! We had a lagoon facing room which is a must! Beds very comfortable! Clean rooms although a bit surprised when I spilt some water on tiled floor and mopped it with white bath at. The result was a black mat 😞. Regardless the rest of the room well maintained. Wifi is free although very poor with connection continually dropping out. Secure carparking is great!

Date of stay: October 2014
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Newytraveller53
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this reviewResponded 14 October 2014

Dear Newytraveller53,

Thank you very much for reviewing our hotel.

We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. The inconvenience which you experienced in your room, is most definitely not the standard we strive to achieve. Please be assured that your comments have been addressed in detail with the relevant management and STAFF.

Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again during your next trip to South Africa!

We should welcome another opportunity to show you Protea Hospitality at its best!

Yours sincerely,

Paul Fielder
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2014

A fabulous hotel situated on the waterfront with fantastic views. Very comfortable bed & excellent
room. A good breakfast was also served. This hotel is only a few minutes walk to the main
shopping area with its supermarkets and restaurants. I would definitely stay here again.

Room tip: ask for a room facing the waterfront
Date of stay: September 2014
  • Trip type: Travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank Christine F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this reviewResponded 13 October 2014

Dear hayley011,

Thank you very much for the wonderful review about our property.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us.

GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you to Protea Hotel Knysna Quays on your next trip to South Africa.

Please do not hesitate to contact me directly, should you need any personal assistance in the near future.

Best regards,

Paul Fielder
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2014

We spent two nights here and in spite of dreadful weather we enjoyed the hotel. It is in a beautiful position on the waterfront and not far from town or the quays.
Our room was small but very comfortable. When we got soaked for the second time, we were able to get our clothes dry and enjoy a hot bath before going out to dinner. Reception kindly sorted out a reservation for dinner nearby on our second night.
Breakfast was excellent with an excellent buffet and eggs cooked to order. My husband was pleased to get a teapot to himself too, a rare treat!

Date of stay: September 2014
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank LinjEastSussex
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this reviewResponded 13 October 2014

Dear LinjEastSussex,

Thank you very much for taking the time to review our wonderful property.

GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations and I am very happy to hear that we not only met your expectations, but we've exceeded them!

Thank you for choosing to stay at Protea Hotel Knysna Quays and we look forward to welcoming you back on your next trip.

Please do not hesitate to contact me personally for any further assistance you may require in future.

Kind regards,

Paul Fielder
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2014

We stayed 2 nights as part of a tour and were very satisfied. A modern lobby and nice breakfast area are adjacent to a nice sized outdoor pool. Our room on the 1st floor was reasonably quiet (no outside noise, but did hear a little noise from adjacent rooms and from plumbing). Simple décor, tile floors, very clean and well maintained. Room had frig, tv (17 channels), coffee maker, and free wifi; very nice bathroom with separate shower and tub. Carpet was old but clean; outlets included US and European plug receptacles (still need converter for US/Cdn units). Very close to shopping and many restaurants. Decent buffet breakfast with eggs to order and several cereals and yogurts.

Date of stay: September 2014
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank heund
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this reviewResponded 13 October 2014

Dear heund,

Thank you very much for your TripAdvisor review.

We are delighted to receive your compliments and note that we truly value all our GUESTS' additional comments.

It was our pleasure to accommodate you and your interest and loyalty are truly invaluable to us.

Please feel free to contact me personally for any assistance you may require from our side in future. We look forward to welcoming you to Protea Hotel Knysna Quays during your next trip to South Africa!

Best regards,

Paul Fielder
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2014

On arrival we were met by friendly staff at reception, upgrading us to a kingsize sea facing room without us asking. The bed in this room was just amazing ..... soo comfy I had the perfects nights sleep after a long drive from Cape Town en route to Port Elizabeth. I had a sore back so brought my hot water bottle to help and forgot it lying pn the bed when I left. On our return four days later it was handed back to me by housekeeping! What a pleasant surprise! Another pleasant surprise was a box of biscuits to thank us for returning to the hotel. This is such a lovely hotel which is close to shopping and restaurants - I can really recommed it.

Room tip: On booking request a lagoon facing room but ask for a king size bed and not a double. There are family rooms that have two double beds but are not as nice as the big king size bed .
Date of stay: September 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank BrendaJB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this reviewResponded 7 October 2014

Dear BrendaJB,

Thank you for reviewing our property on TripAdvisor, after your recent stay with us.

I am delighted to hear that our STAFF were so friendly and efficient during your stay. The commendations of our Housekeeping department in particular are highly valued, and I wish to assure you that we have congratulated the TEAM for doing such an outstanding job!

GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations.

Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you to Protea Hotel Knysna Quays again soon.

Best regards,

Paul Fielder
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews