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Reviewed 2 August 2012

It was quite a lovely stay with some friends, the beach is great! you have a lot of beach activities to choose. The pool was also pretty nice, big and clean. Common areas are gorgeous. The food was ok and the drinks, well, not all of them were good. The mohito sucks big time! the disco wasn't that pretty but music was great! Had a great time dancing with my friends. The room decoration was nice but they were in a bad shape.It was nice but it wasn't great.

Date of stay: April 2012
  • Trip type: Travelled with friends
    • Value
    • Location
    • Rooms
    • Service
Thank Sabrina J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 August 2012

Room was okay, it's a tropical location so they sometimes had some ants in the bathroom, which I bought some raid & they went away for the remainder of the trip. Food was okay, some lunches were iffy but we didn't really spend much time at the resort, cause we did lots of time on the beach

Date of stay: June 2012
  • Trip type: Travelled as a couple
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    • Cleanliness
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1  Thank James O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VivaWyndhamTangerine, Guest Relations Manager at Viva Wyndham Tangerine, responded to this reviewResponded 13 September 2012

Dear Madam,

We would like to thank you for writing sending your comments about your resent stay in our Viva Wyndham Tangerine, we understand that any input help us become a better Resort; we would also like to apologize for any inconvenience you may have experienced during your stay with us at our Viva Wyndham Tangerine.

Please accept our deepest apologies and hopefully we will be given another opportunity in the future to regain your trust.

Regards;

Viva Wyndam Tangerine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2012

Didn't know better so stayed here. The dirtiest hotel i ever stayed in this country. The phone was a nightmare: when i picked it up didnt work and was dirty and smelled like it has never been cleaned. Thank god it was only a two night trip, because I didn't want to go to my room at all.

Date of stay: June 2012
  • Trip type: Travelled on business
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    • Cleanliness
    • Service
2  Thank Yfl_12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VivaWyndhamTangerine, Guest Relations Manager at Viva Wyndham Tangerine, responded to this reviewResponded 13 September 2012

Dear Sir,

Thank you for having chosen our Viva Wyndham Tangerine to spend your holidays. We appreciate you took the time to express your experience in www.tripadviser.com. We are deeply sorry that your experience was not as good as we would wish you to.

We can’t even imagine how this inconvenience could happen however we wish to assure you that here at Viva Wyndham Tangerine we take any comments as a constructive criticism. Our management will take note of your comments to evaluate how we can improve. We thank you again for your comments and for having been part of our Viva Wyndham Tangerine, we wish to restore your confidence in our product and hope to see you in the future.

Sincerely,

Viva Wyndam Tangerine

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Reviewed 28 July 2012

Family of four (2 rooms), room very clean and big size, complex is clean and nice garden, the food is very good (buffet and the two restaurants)
We were impressed, Pool is big and clean, The beach is nice and clean, big waves,, Internet in the lobby free but works on and off, complex is safe,, We made a nice trip

Room tip: A place to go
Date of stay: July 2012
  • Trip type: Travelled with family
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    • Cleanliness
    • Service
2  Thank lpage
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VivaWyndhamTangerine, Guest Relations Manager at Viva Wyndham Tangerine, responded to this reviewResponded 13 September 2012

Dear Sir/ Madam;

Thank you for the review about your stay in our property, Viva Wyndham Tangerine. We appreciate your nice comments, and we are happy that you spend a satisfactory holidays with us at the Viva Wyndham Tangerine. Your comments are very important to us.

We hope to see in our property in the near future.

Sincerely,

Viva Wyndam Tangerine

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Reviewed 27 July 2012

I think my reviews mirror the reviews of others. The check in was like bootcamp. It took us 45 minutes with no A/C even though there were only two groups in front of us and they were fully staffed. The view was of a wall. The room is in serious need of an update but it wasn't so bad for the price. The houskeeping was poor, they took our towels and wash clothes but then wouldn't replace them so we regularly had to call for a replacement which took forever. The jacuzzi was always luke warm. The sauna was never fuctioning and the gym didn't even have a treadmill. The food wasn't that good, barely if any Dominican fare. There is no atm on the premises and since the location is not in the best of areas, going to the bank, on the street (no sidewalks) is dangerous (I feel and got really hurt and the urgent care in the resort is a joke- I had to go to the gift shop to get neosporin and bandaids). And yes, there are loads of locals, and kids which I found super annoying (the kids part) as they were everywhere, being rude and playing around in the jacuzzi. And the customer service left much to be desired. The best part was the city tour and going to the beach life (although it was surprisingly dead for the summer).

Date of stay: July 2012
  • Trip type: Travelled with friends
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    • Cleanliness
    • Service
2  Thank catgirl04
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VivaWyndhamTangerine, Guest Relations Manager at Viva Wyndham Tangerine, responded to this reviewResponded 13 September 2012

Dear Sir or Madame,

Thank you for sharing your opinion about your stay in our viva Wyndham Tangerine. We are truly sorry that your experience was not what you expected. Please be aware that your observations are very important to us and they will be considered in order to improve our services and facilities.

We thank you again for your comments and for having been part of our Viva Wyndham Tangerine, and remember that we will always be pleased to welcome you in our property.

Sincerely,

Viva Wyndam Tangerine

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