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Reviewed 13 September 2014 via mobile

The Ayres offers all the consistency of a large chain with all of the charm of a family owned business. And, made to order breakfast is stellar, and included. I stay here for business and pleasure. It has everything we need to enjoy both.

Date of stay: September 2014
Trip type: Travelled on business
Thank Beth R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AyresHotels, General Manager at Ayres Hotel Laguna Woods - Aliso Viejo, responded to this reviewResponded 1 October 2014

Dear Beth R,

Thank you very much for taking the time to write a review about your recent stay at our hotel. We thank you kindly for your compliments about our hotel collection as well as the services we offer. We're pleased to hear that you were able to indulge in our complimentary full American breakfast and hope to serve you again soon!

Sincerely,

Vince Neale
General Manager

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Reviewed 13 September 2014 via mobile

I travel to Irvine California about once a month and this place is definitely my home away from home. Great rooms, great food and excellent service! In all my visits here over the last 6 years I have never been let down.

Date of stay: September 2014
Trip type: Travelled on business
Thank DonB2365
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 September 2014

I stay here 4-5 times a year and the staff is always welcoming and friendly. They always go above and beyond. I had not asked for an airport pickup as I was supposed to meet a friend. My plane got delayed and I called from Atlanta and asked if they could pick me up later and they did. I called when I finally landed and there they were. Always helpful.

Room tip: I like the first floor surrounding the pool.
Date of stay: September 2014
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank 779ruthm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AyresHotels, General Manager at Ayres Hotel Laguna Woods - Aliso Viejo, responded to this reviewResponded 26 September 2014

Dear Ruth M,

Thank you kindly for taking the time to write a review on TripAdvisor and for your generous recommendation. We're delighted to hear that we were able to provide you with the best quality service that we strive to offer and hope to continue to serve you again in the future! Thank you again for your feedback.

Warm Regards,

Vince Neale
General Manager

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Reviewed 7 September 2014

What a terrific hotel! It is beautiful. We reserved a block of rooms for a wedding. ALL of the guests just raved about the accommodations.
The service we received from the Front Desk was excellent. Especially from Minnie. She went above and beyond to help us, at the last minute, get a gown steamed.
The rooms are very, very nice (modern and clean). The breakfast is more than just a continental and offers a terrific selection of food. The Happy Hours are well stocked and offer snacks.
The pool area is beautiful.
Honestly, this is truly a wonderful hotel stay.

Date of stay: August 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lisa M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AyresHotels, General Manager at Ayres Hotel Laguna Woods - Aliso Viejo, responded to this reviewResponded 16 September 2014

Dear Lisa M,

Thank you kindly for taking the time to write a review regarding your recent stay at our hotel. It truly pleases us to hear your raving compliments about our hotel and that we were able to exceed your expectations. We strive to deliver exceptional customer service to all of our valued guests and I am delighted to hear that Minnie, along with our other team members were able to do just that. Thank you once again for your feedback and we hope to see welcome you back again soon.

Sincerely,

Vince Neale
General Manager

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Reviewed 3 September 2014

We stayed at the Ayres Hotel Laguna Woods over Labor Day weekend and were very pleased. The quality of the breakfast surpasses most of the hotels that offer this service and the room was very comfortable. We have zero complaints or negative things to say and were very pleased with the value. If we are down that way again I would definitely look into staying there again.

Date of stay: August 2014
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
1  Thank Travel_4_Relax_N_Fun
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AyresHotels, General Manager at Ayres Hotel Laguna Woods - Aliso Viejo, responded to this reviewResponded 16 September 2014

Dear Travel_4_Relax_N_Fun,

Thank you kindly for taking the time to write a review and letting others know about your recent stay at our location. We are glad to her that your enjoyed your Labor Day weekend getaway and were pleased with the service we provided! We are so honored to hear that you think so highly of our complimentary breakfast. It is very pleasant to hear that you have absolutely nothing to complain about, thank you again for your amazing feedback, it is greatly appreciated. We sure hope to see you again soon.

Sincerely,

Vince Neale
General Manager

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