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RM 421
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RM 421
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Reviewed 18 July 2015

This his a nice place for a family weekend getaway. It has easy access to the beaches and various family style restaurants. I reaaly like that it has an indoor pool because rain or shine the children can still enjoy a good swim!

Date of stay: July 2015
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank 607bettyb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 July 2015

This hotel is very comfortable and convenient to so many places including casinos, beaches and seaport. The hotel has a nice pool and hot tub. The lounge is comfortable and has a happy hour during the week. When you add the friendly staff and comfortable bed along with the patio, and appetizers during happy hour, you can't go wrong! Try the Best Western Olympic Inn.

Date of stay: July 2015
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank kacb4851
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
bwolympicinn, Owner at Baymont by Wyndham Groton/Mystic, responded to this reviewResponded 20 July 2015

Dear Recent Guest,

Thank you for your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank so much for your wonderful comments on our hotel and staff. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 860-445-8000.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Mr. Christie Armaos
Vice President / Owner
BEST WESTERN Olympic Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2015

We booked this hotel via Hotwire where it was listed as 3 star. We had reserved two rooms and they both turned out to be smoking rooms. I had not realized there are hotels that still permit smoking. The smoking room was fine for my mother-in-law but my husband and I are allergic to smoke. We returned to the front desk where we were told there were no other available rooms. After some quick research we found a Super 8 down the road which had vacancy. As we were headed out the door the ladies at the desk asked us if we were going to keep the room. Since the room was pre-paid we said yes unless they could re-sell the room and give us any kind of a refund. One of them checked the computer and finally said they could give us a room on the 4th floor. We questioned saying we though the hotel was full and she confirmed it was but she had switched out a guest who had not checked in yet. We certainly appreciated the gesture and she did go above and beyond to keep us in the hotel with my mother-in-law. However, beyond this effort there is very little positive about the hotel. The room was only mediocre. Fortunately the bed and linens seemed clean but the bathroom is dingy and falling apart. Towel racks are falling off the wall, wall paper is peeling, and the shower curtain is in need of a bleaching. Your stay in the hotel comes with a breakfast coupon at the restaurant but it is only a cheap buffet with watered down juice. The floor in the restaurant is disgusting and sticky. I don't even want to imagine the filth that is ground into the carpet. All in all this place needs a complete renovation.

Date of stay: July 2015
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank rogue414
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 July 2015

There is no place better in Connecticut, great rooms, restaurant and lounge. fantastic fitness center. Close to base and EB. Many Shuttles to the casinos, across the street from a 24 hour dinner for those late night cravings.

Date of stay: July 2015
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Seth M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 July 2015

Hotel did not appear to care if customers were happy.First room air did not work,staff eqting at counter,second room shower curtain covered with mold,hot tub filled with sand, pool ph too high,water drainage shower slow,we have stayed here over two years and have been surprised by change wil consider not staying there again.Two other customers complained to about conditions.

Date of stay: July 2015
2  Thank robert l
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
bwolympicinn, Owner at Baymont by Wyndham Groton/Mystic, responded to this reviewResponded 7 July 2015

Dear robert l,

Thank you for your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

Guest satisfaction is the highest priority. We have structured a guest satisfaction program designed to handle any concerns about service or accommodations quickly and efficiently. However, in the event an issue should arise during your stay please let our front desk staff know right away, so that we can address these in a timely manner. It is our goal to reach a satisfactory solution to any issue when it happens and make sure our guests can focus on enjoying themselves. I'm glad we were able to offer you another room when your AC unit was not operating, and also that the maid promptly changed your shower curtain. I'm not sure why you failed to mention that your issues were addressed and resolved only that you thought we didn't care. We did not receive any other complaints from any guests.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 860-445-8000.


Sincerely,

Mr. Christie Armaos
Vice President / Owner
BEST WESTERN Olympic Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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