Dear robert l,
Thank you for your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Guest satisfaction is the highest priority. We have structured a guest satisfaction program designed to handle any concerns about service or accommodations quickly and efficiently. However, in the event an issue should arise during your stay please let our front desk staff know right away, so that we can address these in a timely manner. It is our goal to reach a satisfactory solution to any issue when it happens and make sure our guests can focus on enjoying themselves. I'm glad we were able to offer you another room when your AC unit was not operating, and also that the maid promptly changed your shower curtain. I'm not sure why you failed to mention that your issues were addressed and resolved only that you thought we didn't care. We did not receive any other complaints from any guests.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 860-445-8000.
Sincerely,
Mr. Christie Armaos
Vice President / Owner
BEST WESTERN Olympic Inn